With the ever-increasing demand for customer communication, Shopify has emerged as an indispensable platform for businesses looking to expand their reach. With social media and messaging apps reaching all corners of the world, it’s no surprise that Whatsapp is rising in popularity in terms of business communication. 

Because more than two billion people use the app every month, accessing a range of WhatsApp applications can help take your store to the next level. In this article, we look at 8 of the best WhatsApp apps for Shopify in 2023 – offering comparisons and insights into each so you can decide which is right for you and your customers.

Best Whatsapp Apps For Shopify to Consider

1. NotifyVisitors 

NotifyVisitors enables businesses to include WhatsApp in their marketing campaigns and send automated messages, notifications, and updates directly to the WhatsApp accounts of their customers. Moreover, companies can create a more direct and intimate line of communication with their target market.

Features

• Broadcast messaging: Businesses can mass-message their WhatsApp contacts using NotifyVisitors. This is a fantastic way to inform customers of recent company news and advertise new goods, services, or offers.
  
  
• Chatbots: NotifyVisitors enables businesses to develop chatbots that provide customer service, support, or lead generation. Chatbots can automate customer service, allowing your team to work on other projects.
  
  
• Analytics: For your WhatsApp marketing campaigns, NotifyVisitors offers thorough analytics. You can use this information to monitor the effectiveness of your campaigns and make the necessary corrections to improve your outcomes

Pros: 

• Allows you to send personalized bulk messages to your customers. 
• A single step integration
• Offer real-time engagement to engage your customers in real-time. 
• Directly send follow-up chat messages to abandoned cart customers or promotional offers with discounts
• Pay only for the delivered messages, so you can be sure you’re not wasting money on wasted messages.
• Use advanced AI to make upsell and cross-sell product recommendations.
• A/B your messages to improve the open rate.

Overall, NotifyVisitors offers powerful WhatsApp marketing that helps businesses of all sizes reach their target audience, build customer relationships, and increase sales.

Price: Free plan is available. Paid plan starts from Rs 5000/per month

2. DelightChat- WhatsApp Helpdesk + Marketing

The major benefit of using it is that you can manage all your Support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.

Pros

• Easy to handle all support channels from one unified inbox on your dashboard with paid plans
• Controls WhatsApp, Instagram DMs, Facebook Messenger, and email support
• Offers official WhatsApp business API for support and marketing
• Can send WhatsApp broadcasts, abandoned cart recovery, order confirmation, and delivery notifications
• Can view Shopify order data for customers alongside tickets
• Quick reply templates for immediate answers to questions
• Build your rich templates
• Automatically assign, tag, and reply to tickets
• Easy for the support team to cooperate on tickets
• Self-service widget to help reduce order-tracking ticket numbers
• Thorough reporting to analyze support performance

Cons

• The free version only allows up to 100 support tickets
• Higher monthly fees than competitors

Price: Free version is available. Paid plans start at $29/month with up to 500 support tickets. 

3. SuperLemon – Whatsapp Support

WhatsApp Support by SuperLemon is one of the most demonstrated and best-reviewed chat apps in the Shopify app store. Thousands of Shopify and Shopify Plus stores rely on it.

This WhatsApp app for Shopify offers all-in-one services for automated cart recovery campaigns, chat and share, and notifications. There are numerous automated templates for abandoned cart recovery, order confirmation, shipment, delivery updates, etc.

A free version allows you to check out the app in detail before shifting to one of the paid plans.

Pros:

• 50+ customizable WhatsApp live chat and share buttons
• Effortless for customers to initiate a chat
• Manual WhatsApp messages and order tracking messages in one click using the Chrome extension.
• Numerous automated WhatsApp message templates for abandoned cart recovery, order confirmation, order shipment, COD, etc. (Ultimate plan only)
• Message templates available in 11 languages
• Make your message templates.
• Supports numerous WhatsApp numbers
• No coding required
• Setup in less than 30 seconds
• Free version with unlimited WhatsApp chats
• Reasonable paid plans
• Priority support (Ultimate plan customers)

Cons

• Abandoned cart recovery exclusively in the Ultimate plan
• No advanced team collaboration features
• No unified inbox for all support channels
• Automated messages are chargeable if successfully delivered

Price: Free version available. Paid plans at $7.99/month (Pro) and $9.99/month (Ultimate)

4. Softpulse Infotech- WhatsApp Chat & Cart Recovery  

WhatsApp Chat & Cart Recovery offers automated abandoned recovery, WhatsApp chat, FAQs, order tracking, and more.

Another of the reliable WhatsApp apps for Shopify, this app has hundreds of five-star reviews—making life more comfortable for store owners with its automation features.

Like most competitors, this app presents free and paid versions.

Pros:

• Automated WhatsApp messages/templates for abandoned carts, COD order confirmation, and COD verification (paid versions)
• Confirm, fulfill, and COD order confirmation
• Manual messaging available
• Customizable WhatsApp chat button
• WhatsApp live to chat support button with limitless chats and a share button
• WhatsApp chat analytics to analyze the performance
• Unlimited WhatsApp support contact numbers
• Time setting for displaying the WhatsApp button when chat is available
• Free widget features like FAQs, contact us, and order tracking
• Long free trial (30 days)
• Numerous support agents, even with the free version
• Supports 7 different languages
• The app is updated regularly
  

Cons

• Automated messages are chargeable if successfully delivered
• No advanced team collaboration features
• No unified inbox for all support channels

Price: Free version available. Paid plans at $7.99/month (Advanced) and $9.99/month (Premium

5. Pushdaddy- WhatsApp Chat & Abandoned Cart 

WhatsApp Chat & Abandoned Cart is an app from a well-established team of Shopify app providers with multiple well-reviewed and highly rated apps, including social media, marketing, upselling/cross-selling, image editing, and more.

This one is free to install, and there are no paid plans. However, automated messages are charged at rates depending on the location.

Pros:

• Easy for customers to chat and share (customizable buttons available)
• Supports marketing automation campaigns—abandoned cart recovery through WhatsApp, SMS, or email
• Free—you only pay for automated messages
• Single-click installation of the chat widget
• 7 built-in styles of chat with as many operators as you want
• Can link Facebook Messenger, Instagram, etc., and merge into one chat
• Bot available for automated responses about order status
• Can send promotional WhatsApp messages to customers
• Include images, videos, and PDFs to messages
• Displays on desktop/mobile
• Unlimited number of WhatsApp chats
• Can add FAQs
• Analytics
• Thousands of positive reviews
  

Cons

• A few support issues – but they should perhaps be expected for a free app.
  

Price: Free (Automated messages for cart recovery and order confirmation are chargeable)

6. Dondy-  WhatsApp Chat+Marketing

Dondy is a popular WhatsApp Chat+Marketing tool that has gained widespread popularity among businesses of all sizes. It is an excellent platform for businesses to connect with their customers and tap into the vast audience surrounding WhatsApp. Many companies are turning to Dondy because of its easy-to-use interface and awesome features. 

Pros:

• Dondy has an intuitive user interface 
• It helps businesses connect with customers in real time.
• It is a cost-effective way to market your products or services
• Dondy allows businesses to respond to their customers in real-time, which helps to build a loyal customer base.

Cons:

• Limited features are available.
• Poor reporting features
• No automation
• Limited reach due to presence in limited countries.

Price: You need to contact the vendor for pricing.

7. Maxwell- WhatsApp & Messenger Marketing 

WhatsApp & Messenger Marketing allows Shopify store owners to provide chat support, recover abandoned carts and expand their contact list through Facebook Messenger.

With an exhaustive free version, this app might include everything you require as a startup, though it is less feature-heavy than some other apps covered here.

The development team at Maxwell asserts that it is the “only free WhatsApp & Messenger Marketing app that delivers chat plugins, popups, checkboxes, and automated campaigns all in one app.”

Though it is slightly less well-established than some other apps featured here, it should not discourage you from trying this one—especially if your target customers are serious Facebook users.

Pros:

• Pre-designed Messenger & WhatsApp chat plugins for live support
• Customizable settings to determine where and when to show the chat plugin
• Create customer connections on your preferred platforms.
• Expand contacts in Facebook Messenger via popup or checkbox.
• Activate Facebook advertising and messaging campaigns.
• Supports automatic abandoned cart recovery campaigns or coupon campaigns
• Deliver order alerts and broadcast news via chat.
• Simple forms permit you to tailor your message to your brand strategy.
• Key stats available on the dashboard including track contacts, messages, orders, and sales
• Regular updates to the app based on feedback and Facebook features
• Integrates with apps for dropshipping, loyalty programs, product reviews, social media, and referral marketing translations for templates (paid version)
• Free version and affordable paid plan available

Cons

• No advanced team collaboration features
• No unified inbox for all support channels

Price: Free plan available. Paid plan at $4.99/month

8. SweetHelp-WhatsApp Chat & Abandoned Cart 

SweetHelp is an innovative Whatsapp abandoned cart solution that helps businesses tackle cart abandonment issues. It comes with its own pros and cons, making it essential for any online business owner to analyze it before opting for this solution.

Pros:

• A hassle-free solution that can be integrated with your existing Whatsapp account within seconds.
• Personalized Customer Engagement through automated follows ups
• SweetHelp pricing is quite affordable and guarantees high ROI. The user interface of SweetHelp is super user-friendly.

Cons:

• Limited Platform Availability
• Limited Features are available.
• Dependence On Whatsapp

Conclusion

WhatsApp and WhatsApp apps for Shopify can significantly benefit your shop, especially for customer support. Customers get real-time notifications reducing support tickets and increasing satisfaction.

We recommend you to explore multiple options for customer service, finding what works best for your business.

NotifyVisitors’ Whatsapp business marketing is helping businesses to recover lost sales by sending abandonment campaign, letting them share updates with their customers and offer a sound customer support promptly. To know more about it, schedule a free demo

FAQs

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