Customers have come to expect 24/7 access to their account information. They also want the ability to manage their account online, without having to wait for a customer service rep to answer the phone. We've made a few updates to our Portal so that it now "adapts" the content to better fit devices with smaller screens.
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New portal features for Mobile devices:
- Navigation collapses into an icon-based menu
- Page content switches to a scroll-able single column view
- Data grids render with touch friendly columns
- View their account summary
- View a list of services
- Make online ACH and credit card payments
- Change payment methods
- View and download invoices and invoice history
- View and download usage
- View reports
- Open and update support tickets
- And more...
We hope these changes improve your customer's overall user experience. Contact us or schedule a demo to see our customer portal in action!
