It’s official, the countdown to the holidays has begun! With Christmas right around the corner, it’s time to start prepping your business communications. December and January are set to be one of the busiest times of the year and it’s fast approaching, one of the last things on your mind right now will be assembling a holiday checklist for your phone lines – so, we’ve done all the hard work for you!
Read our handy checklist below, so you don’t miss a single thing and you make the most of your VoIP package and all the features we have to offer.
Business VoIP Check List:
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Seasonal On-Hold Music
Allow your callers to listen to some Christmas playlist crackers while they wait on the line!
Configure Redirects
Manage your call routing over the holiday break around staffing schedules.
Set Ring Groups
Create Ring Groups so your calls get diverted to either everyone at once or one at a time, in a specific order. Peace of mind that important calls are not missed!
Enable Inbound Call Queuing
Keep your business moving by allowing your callers to wait on the line. As soon as someone becomes available, we’ll pop them straight through to you!
Set Business Opening Hours
In the lead-up to Christmas, you may need to extend your hours or wind down with skeleton staff to assist with emergencies. Map out the level of service you want to offer and adjust your phone line hours accordingly.
Record Custom Holiday Greetings
Add a human touch to your brand by creating holiday-specific messages! This is also a great time to make your customers aware of your modified hours and provide emergency contacts.
Promote Seasonal Deals
What better time to pitch your seasonal offers than with a captive on-hold audience? Just keep it short and sweet, otherwise, you may just end up on the naughty list!
Turn On Missed Call Alerts
Missed a call? Get notified immediately to effectively manage your workload. You may also want to turn on callback SMS’ to send your callers a short apology and explain when you will be returning their call.
Switch On Voicemail to Email
Receive your voicemails and transcriptions via email in real-time, wherever you are travelling over Christmas and New Year.
Holiday Cover
Have you thought about who may be answering your calls over the holiday season? Why not allow our award-winning sister company, Pocket Receptionist, to handle your inbound calls? They will qualify all calls, assist clients with their enquiries, and send you an easy-to-read message with all the details.
To discuss more, give our friendly team a call to have a chat about how we can help you switch off over Christmas!
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From the SwitchboardFREE Team,
We wish you all a Merry Christmas, and we look forward to working with you all in 2023!
The post Christmas Checklist: Get your phone lines ready for the holiday season appeared first on SwitchboardFREE.
