It wasn’t too long ago when call Recording was only in the reach of corporates and larger companies due to its eye watering cost. Now, thanks to advances in technology call recording will be available on your SwitchboardFREE account.
I understand, if you have never used call recording you might not think it was be a necessity for your business, but it is something that once you have it, you will wonder how on earth you coped without it. It is a small addition to your business that can have a big impact.
Below are just 6 reasons out of many others on why you should use call recording across all of your SwitchboardFREE numbers.
1. Resolve conflicts
The number one use for call recording is conflict resolution.
We all try to avoid conflict where possible, however there is always the chance that a customer is going to dispute the wording on a call. By being able to review and share the call with your customer quickly, it can help stop disputes and complaints. Call recording allows you to confirm the conversation that took place.
2. Capture missed details
As much as we try to make sure that we have obtain all the information when on a call to someone, it is easy to miss something that can be vital to your customer. With call recording enabled on your SwitchboardFREE account, you don’t have to worry about missing something. All you have to do is play back the recording.
3. Use recordings for staff training
Nothing aids training staff better than being able to review a call. Examples of outstanding customer service delivery will help the new team members understand quicker what is expected from them. It is usually easier to show than explain what you want to see from your staff, and exemplary works of dealing with a customer are handy on these occasions. Those could serve as a blueprint for the customer service standard you are striving to achieve.
It is not to be forgotten that such examples could also be used as a motivational trigger for customer service agents who want to progress in their job.
4. Improve your customers experience
Expectations are continually changing as are the needs of our customers. Being able to listen to sales calls allows you to improve conversation rates and examine wording that actually works, allowing your business to stay ahead of your competitors.
5. Help you clinch the sale
This is a fantastic opportunity to learn what really sells to your customers. Listening to the recordings can allow you to see what the turning point of a sale was, was it a particular language you used? The way in which packaged the sale? You can experiment different sales pitches and with the recordings listen back to it and pull it apart to ensure that the next call you have goes smoother.
6. Compliance
Keeping records of previous calls is not a wishful recommendation, but rather a necessity for businesses. Many industries require call recording, storage and retrieval for a specific amount of time. We can retain call recording securely to meet your industry needs.
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