Missed calls cost you more than you think!

Never has there been a time when there are so many methods for customer to contact a company, email, social media and other digital methods. Ultimately a customer still wants to be able to reach a company by telephone. Being able to communicate via telephone is reassuring to a customer, whether its for customer support or to make a purchase. This is why every Business should know how much a missed call means to them.

Every business is different and provides a different service, but a customer not being able to reach you by phone will affect not only your reputation, but also potentially your sales.

People will tell 1.6 times as many people about bad customer service than good customer service

How much does the missed call cost in money terms?

Well, lets put it this way, if you missed 2 calls a week, this is 104 calls a year. Say that 30% of callers will leave a voicemail, that’s still 72 calls you have missed within a year.

Okay, I understand that it may not a sound a lot, but if the cheapest product you sell is £25, that’s a lost income of £1,800 a year through missing a call – that’s absolutely crazy!

What can you do about it?

With SwitchboardFREE, we ensure you never miss a call again. You have the option to redirect to 5 different numbers, you make sure the call id given every opportunity to be answered.

If you still can’t get to the call, don’t worry, we will give the caller the option to leave you a voicemail and this email to you, along with their number in real-time.

Customer didn’t leave a voicemail? That’s ok, we send you a missed call email will the callers details, allow you to call them back at a time that’s convenient to you.

Remember, 80% of all business communications take place over the phone and it is estimated that businesses in the UK lose over £30 billion every single year due to missed calls – don’t let your business be part of the statistic.

Call us now on 0203 189 1213 to help your business.

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