Thinking of offering live Chat to your customers? Well here are 5 reasons why this may be an untapped sales potential for your business.
Live chat is convenient
It allows the customer to continue looking at the site whilst speaking to you.
Cut down on expenses
With less time on the phone this allows staff to be able to multi-task, by handling more than one chat at a time. With the ability to speak to more than one person on live chat this means less staff are required to handle inbound inquiries.
Increase your sales
With live chat, it allows customers who have questions to have them answered straight away with live chat, you can talk them through the sale as they do this.
Gives you the edge over your competition
A recent study has found many top retail businesses do not offer live chat to their customers, many customers spend a vast amount online and this allows you to connect with these customers in a simple way.
Close the sale
Live chat allows you immediate communication with the customer, whether they are confirming something prior to purchasing or have numerous questions they would like answered, this gives you the opportunity to close the sale.
Make Live Chat work for your business
- Train your team – Your team on live chat need to be knowledgeable on the products and services you provide, customers will expect to have their queries answered in a timely fashion.
- Keep your personality – Customer won’t want to feel they are talking to a robot, they would expect a warm and friendly approach, no different to speaking over the phone or face-to-face.
- Boost your social media too – If a customer has had a positive experience on your live chat, don’t be afraid to ask them like your Facebook page or leave a positive comment.
- Think about your working – Long paragraphs don’t work on chat, your staff will need to keep it informative and relevant without writing an essay in response to a question.
The post How live chat can help your business appeared first on SwitchboardFREE.
