The entire process of installing a home Solar system is a long-term investment. So, you must choose an installer that will help you in getting maximum returns on your investment. You also have to make sure that you are comfortable with the people installing your system.

Selecting a home solar system provider which has the best services and products means variation between a smooth trouble-free Installation and years of headaches and unanswered phone calls. Take your time to ask a few questions before you sign with the solar installation company, you won’t regret it.

Below are some points that make a good solar installation company:

Professional documentation

Even though this does not necessarily mean that the installation will be of high quality, it means that the solar company is organised and serious, which is a good sign. You should be presented with a professional looking quote, displaying all expenses plus, all components making up the system. On signing up, you should be sent an invoice and instructions on what will happen next.

Informative sales process

The company should be open and transparent about the products they install and about their own business. They should endeavor to educate you and help you choose the best solar system to meet your needs, not just sell you the system that makes them the most money.

Communication

There’s nothing more frustrating than calling a company and never being able to get through to them. If this is the case during the quotation process, walk away fast. If they won’t pick up the phone when you’re trying to give them money, imagine how hard it will be to get hold of them if you have a warranty issue in the future.

Details of guarantor

This is a crucial question you need to ask your installation company. Ask who will cover the cost of shipping an inverter or panel back to the manufacturer and fitting the replacement. If the company can’t answer this and it isn’t in their terms and conditions, walk away. Some dubious solar installers will make you undergo a yearly check-up and if you miss it just once, it will void your installation warranty and they abstain from any responsibility. Don’t sign with companies like this; it is unethical and most likely against the law.

Professional installation

The installers should turn up on time and if not, call ahead to inform you. They should converse with you for the placement of solar panels and inverter, and confirm that you are happy with this. After completing, they will show you their work, how the solar inverter works and the kind of production you will receive. The area should be left clean and all the waste materials should be removed. Warranty and other documentation are generally sent by mail the following week.

After sales service

The company should follow up to make sure that the home solar system is producing as they said it would. They should do this very frequently.

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