Digital Transformation is not an aspiration, but a reality for organizations post the global disruption of 2020. Organizations have had to embrace the new reality at a faster pace to stay competitive. The role and responsibility of an IT manager have increased manifolds as now they have the task to deliver Digital Transformation at an accelerated speed while providing constant IT support to the distributed teams and ensuring business continuity. Limited time and resources, however, remain a challenge for IT teams and they are often stuck firefighting and resolving petty IT tickets rather than planning and strategizing IT upgrades and transformation initiatives.