Blogarama: The Oldest Blog Directory

It is no secret that businesses, nowadays, rely on customer data to make strategic decisions and personalize marketing. With the growing prevalence of the era of big data, businesses are inc… Read More

I originally wrote today's post for Clicktools. It appeared on their blog on March 31, 2016. I have modified it slightly since then. Are you listening to your customers? What are you doing… Read More

I originally wrote today's post for Clicktools. It was published on their blog on April 26, 2016.Facebook Like Google Plus One Linkedin Share Button Tweet Widget Tags: Customer Culture… Read More

I originally wrote today's post for Clicktools. It was published on their blog on June 7, 2016. I've made slight modifications.Are you following the 10 Commandments of Customer Experiences?… Read More

I originally wrote today's post for Clicktools. It was published on their blog on July 6, 2016. I've made slight modifications.Some pundits would have you believe that surveys are dead, tha… Read More

I originally wrote today's post for Clicktools; it appeared on their blog on July 26, 2016.Facebook Like Google Plus One Linkedin Share Button Tweet Widget Tags: VOC Read More

I originally wrote today's post for Clicktools. It appeared on their blog on August 29, 2016. Quite simply: without employees, you have no customer experience.Facebook Like Google Plus One… Read More

I originally wrote today's post for Clicktools. It was published on their blog on September 28, 2016. In this first part of a two-part series, I'll outline some important ways to ensure tha… Read More

I originally wrote today's post for Clicktools. It was published on their blog on October 25, 2016. In this second part of a two-part series, I continue detailing some important ways to ens… Read More

I originally wrote today's post for Clicktools. It appeared on their blog on November 28, 2016. Do you train your employees to talk to customers in company language or in customer language?… Read More

I originally wrote today's post for Clicktools. It appeared on their blog on December 30, 2016.Facebook Like Google Plus One Linkedin Share Button Tweet Widget Tags: customer experienc… Read More

With the advance technology, it is much more easier to handle all the situations with a bigger smile. Salesforce is the excellent cloud computing and social enterprise software provider to o… Read More

One of the best ways you can enhance customer satisfaction is by understanding exactly what they want from you as a business. Surveys can be very helpful in this regard. But unless you have… Read More

Clicktools, a SaaS-based enterprise survey management platform empowers enterprises to conduct surveys and capture customer feedback in a seamless manner. The SaaS-based software is extremel… Read More

I originally wrote today's post for Clicktools. It appeared on their blog on March 26, 2018. There are a lot of different ways to listen to customers and employees.Tags: Annette Franz (… Read More