Organizations have realized the benefit of Training in helping them remain competitive. If you want your employees to be able to perform their tasks to a certain standard, you need to ensure that they have the skill and knowledge to do so. But first, you need to identify the gap – the difference between the expected level of performance and the actual level of performance. It will be counter-productive to offer the wrong training to the wrong target audience. But how will you know what your employees need?
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