Responsibilities:

- Greet and welcome patients and visitors in a friendly and professional manner

- Handle all inbound and outbound communications, whether on the phone or by email

- Provide exceptional customer service; identify customer issues and/or complaints and handle them in a professional manner

- Maintain cleanliness and organization of the reception area and the gym

- Provide administrative support to the office staff and management team

- Schedule appointments and maintain calendars for multiple individuals on the Mindbody staff/customer management software

- Process payments and resolve any account or billing issues on the Mindbody Software

- Prepare and distribute correspondence, memos, and reports

- Maintain office/gym supplies inventory and place orders as needed

- Organize and maintain physical and digital files

- Assist with data entry, record keeping, and file management

- Coordinate team meetings, and event planning & setup

- Perform general clerical duties such as photocopying, scanning, faxing, and mailing

- Submit electronic insurance claims through TELUS Health & Sunlife billing portals for Physiotherapy, Chiropractic & Massage Therapy Sessions.

Requirements:

- Knowledge of Mindbody Software is a MUST

- Previous experience as an administrative assistant/receptionist OR worked in a gym is a MUST

- Proficient in using Google Suite (Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint)

- Excellent communication skills, both written and verbal

- Strong organizational skills with the ability to prioritize tasks and meet deadlines

- Attention to detail and accuracy in data entry and record keeping

- Ability to maintain the confidentiality of sensitive information

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, or qualifications required. The employer reserves the right to modify the job description at any time based on business needs.

Required Availability

MONDAY to FRIDAY: 12pm-4pm (subject to change based on business needs)

Job Type: Part-time

Salary: From $17.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• On-site gym
• On-site parking
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Application question(s):

• How many years of Front Desk or Administrative experience you have?
• What separates you from other candidates?
• Why are you seeking a job with Konga Fitness & Martial Arts?
• Do you live with in 20 mins from us?

Work Location: Hybrid remote in Mississauga, ON L4W 2S2