Job Posting: Program Development, Quality & Training Manager

State Teachers' Retirement System

JC-395087

-

Program Development, Quality & Training Manager

PENSION PROGRAM MANAGER II

$7,255.00 - $9,017.00 per Month

**Final Filing Date:** **10/11/2023**

**Job Description and Duties**

The CalSTRS Retirement Readiness Division is seeking a motivated individual to work as a Pension Program Manager II on the Quality Management, Program Development & Training (PQT) Team.

The Retirement Readiness (RR) Division is the principal area of the organization that develops, delivers, and coordinates educational services to CalSTRS members, employers, and staff. The goal of RR is to ensure that all members receive adequate, timely, and accurate information in order to make sound decisions regarding their CalSTRS benefits.

Under the general direction of the Pension Program Manager III (PPM III) the Pension Program Manager II (PPM II) provides direct supervision and guidance for the Pension Program Manager Is (PPM I) over RR Quality Management, Training Services, and Program Development.

The ideal candidate will possess the following skills:

+ Ability to travel overnight to various trainings and meetings.

+ Ability to anticipate and adapt to change and ensure staff are trained to meet changing business needs.

+ Ability to communicate effectively, both orally and in writing, with all levels of staff and management.

+ Strong commitment to delivering quality service and providing options to customers with diplomacy.

+ Ability to consult, coach, and mentor peers and staff.

+ Demonstrate history of quality performance and leadership in a performance-driven organization.

+ Ability to offer coherent recommendations on the design and development of educational products and informational materials.

+ Ability to effectively represent division at speaking engagements and conferences.

Duties will be adjusted at the Staff Services Manager II level.

Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

**Telework Information:** We offer a hybrid approach including in-office and remote work solutions with staff working on-site at our Headquarters in West Sacramento 2-3 days per week.

Does this opportunity seem right for you? If so, see the **Application Instructions** section below and apply now.

You will find additional information about the job in the **Duty Statement (https://www.CalCareers.ca.gov/CalHrPublic/FileDownload.aspx?aid=20886555&name=FinalDS_815-860-4865-006_PPMII.pdf)** .

**Working Conditions**

All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.

**Minimum Requirements**

You will find the Minimum Requirements in the Class Specification.

+ PENSION PROGRAM MANAGER II (https://hrnet.calhr.ca.gov/CalHRNet/SpecCrossReference.aspx?ClassID=4865)

+ STAFF SERVICES MANAGER II (SUPERVISORY)

**Additional Documents**

+ Job Application Package Checklist (http://calcareers.ca.gov/CalHrPublic/Jobs/JobApplicationPackageChecklist.aspx?JobControlId=395087)

+ Duty Statement

**Position Details**

**Job Code #:**

JC-395087

**Position #(s):**

815-860-4865-006

**Working Title:**

**Program Development, Quality & Training Manager**

**Classification:**

PENSION PROGRAM MANAGER II

$7,255.00 - $9,017.00

**Shall Consider:**

STAFF SERVICES MANAGER II (SUPERVISORY)

$7,204.00 - $8,950.00

**# of Positions:**

1

**Work Location:**

Yolo County

**Job Type:**

Permanent, Full Time

**Department Information**

The California State Teachers' Retirement System (CalSTRS) is the largest educator-only pension fund in the world. CalSTRS proudly provides retirement, disability and survivor benefits to Californias 949,000 public school educators and their families.

We encourage you to join our world-class financial services institution and state agency. Our headquarters and member service centers located across the state feature sustainable construction, plenty of natural lighting and functionally-designed work spaces. At our LEED Platinum headquarters in West Sacramento, enjoy the full service cafe, free onsite fitness center, bicycle library and walks along the Sacramento River. In addition to state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing learning and development opportunities.

**Special Requirements**

**Statement of Qualifications**

Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview. When completing the SOQ, please provide a narrative response for each question listed below. You may list the question number in lieu of typing the question. Desired format for response is Arial, 12-pt font, double space, and limited to 2 pages.

1. Please describe your experience leading diverse teams to achieve performance objectives in a fast-paced, customer-oriented environment.

2. Share some approaches you take when collaborating with other leaders or teams to achieve a common goal.

3. Which leadership/management skills do you have that make you qualified to succeed in this position? Please provide specific examples that demonstrate the skills and methods youve employed to develop, strengthen, and support subordinate managers and staff

**Exam**

Please note that the Staff Services Manager II examination certification list will be used as an appropriate to fill this position. If appointed as a Pension Program Manager II, you must meet the minimum qualifications for both the Pension Program Manager II AND the Staff Services Manager II appropriate classification. To view the minimum qualifications, please see the Classification Specification link in the Minimum Requirements section.

If you need to take the **Staff Services Manager II** exam or if your score has expired,click here (https://www.calcareers.ca.gov/JOBSGEN/2PBDA.PDF) to gain list eligibility.

**Background Investigation**

Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a _Personal History Statement_ and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

**CalSTRS Disclosure Requirements**

This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code (https://www.calstrs.com/files/7e818a3e7/ConflictofInterestCode.pdf) that applies to CalSTRS team members and the Political Reform Act (https://www.fppc.ca.gov/the-law/the-political-reform-act.html) , which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700) (http://www.fppc.ca.gov/Form700.html) .

**Application Instructions**

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:10/11/2023

**Who May Apply**

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

**How To Apply**

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

**Address for Mailing Application Packages**

You may submit your application and any applicable or required documents to:

State Teachers' Retirement System

Attn:Recruitment

P.O. Box 15275, MS 31

Sacramento,CA95851-0275

**Address for Drop-Off Application Packages**

You may drop off your application and any applicable or required documents at:

State Teachers' Retirement System

CalSTRS, Attn: Recruitment

100 Waterfront Place

West Sacramento,CA95605

08:00 AM-05:00 PM

**Required Application Package Documents**

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

+ Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

+ Resume is required and must be included.

+ Other -A Cover Letter is required and must be included.

+ Statement of Qualifications -A Statement of Qualifications is required. Please see the **Special Requirements** section of the job posting for detailed instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

**Benefits**

CalSTRS offers a competitive pay schedule and a work-life-balance for all itsemployees. The State of California provides comprehensive benefits packages determined by the employees bargaining unit and conditions of employment. Some benefits include:

+ Alternative work schedules

+ Flexible work hours

+ Remote work options

+ Medical benefits, including health, dental and vision insurance

+ Paid holidays and a defined benefit retirement program

+ More than four weeks of vacation/sick leave for leaders

+ More than three weeks of vacation/sick leave for staff

+ Health insurance in retirement

+ Employee Assistance Program

+ Loan forgiveness under the federal Public Service Loan Forgiveness Program (https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service)

For the latest information on the benefits offered by the state of California, explore theHealth Benefits Summary provided by CalHR (https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx) .

**Contact Information**

The Human Resources Contact is available to answer questions regarding the position or application process.

**Human Resources Contact:**

Recruitment

(916) 414-4990

[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

**EEO Contact:**

EEO Officer

(916) 414-4933

[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)

TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

**Additional Application Instructions**

+ **Electronic applications through your CalCareer account are highly recommended.** If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please provide the following information on your application:815-860-4865-006 , RPA 6861, JC-395087

+ If education is being used to meet the minimum qualifications, please submit a copy of your transcripts/degree.

+ Training and development (T&D) assignments may be considered for this position. If you are applying as a T&D, please indicate this in the eligibility section of your application.

+ Candidate may be selected by application packet review only.

+ Multiple positions may be filled from this recruitment.

**Additional Salary Information**

All civil service positions have salary ranges with minimum and maximum pay rates. Typically, employees who are new to civil service are appointed at the minimum rate of the salary range for the position. Special provisions for appointments above the minimum exist to meet special recruitment needs and to accommodate employees who transfer into a position from another civil service position and are already receiving salaries above the minimum.

**Equal Opportunity Employer**

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.