Location Management

Creating an amazing workout experience for all members Ensuring all equipment is working & location is operating at high standard Helping our location exceed expectations in appearance & culture Hitting Total Revenue targets and Core draft targets

Setting Appointments and Selling Coaching Services

Fitness Challenge

Helping the team to execute the 6 week challenge at a high level Ensuring a great customer experience through all segments of the challenge Creating digital presense to showcase the challenge and all customer successes Creating community within the challenge

Customer Experience

Proactively eliminating any friction for our members and clients Working for solutions to all customer's challenges and pain points with high care Helping members and clients with billing issues Turning negative into positive & positives into Promoters Creating execellent Team & Club Culture with events, recognition, and appreciation

Leadership

Creating a culture of appreciation & recognition Leading local team huddles on company initiatives Assisting with hiring decisions Generating team commitment & momentum towards location goals

Community Events 

Setting up partnerships in the community Planning events like May Workouts in the Park, 5ks, 6 Week Challenge Launch Day Creating relationships in the community with schools, grocery stores, doctors, etc.
Generating awareness in our community on how we help people get healthy

Additional responsibilities and requirements:

Perform monthly team meetings

Ensure all team members are getting Weekly 1 on 1’s

Ensure there are weekly trainer training 

Weekly 1 on 1 with supervisor

Attendance to monthly kick-off meetings

Attendance to accountability meetings

Bank drops and cash management (daily deposit slips and weekly drops)

For PTO and FLEX holiday it’s up to the Director to find staffing for the club