JOB TITLE: Receptionist
LOCATION: Wandsworth SW14 8AT
PAY RATE: £11.67 hour PAYE
START DATE: ASAP
DURATION: 2-month initial contract/

Hours: 36 hours a week (8am - 4pm)

Job purpose:

To provide a high quality of customer care to all service users. With responsibility for signing in, taking payment and dealing with all Enquiries at reception.

Specific duties and responsibilities:

Ensure that all health and safety duties are carried out in accordance with NOP/EAP procedures and follow procedures in the staff information file.
To provide a fast, courteous and efficient response to all customers and telephone enquiries.
To provide correct and concise information to all enquiries.
To develop a good awareness of the full range of activities and promotions organised by the Sport & Fitness Services.
To maintain sufficient stock levels of shop stock and leaflets
To collect money and complete daily banking following set procedures
To carry out the responsibilities of the post having regard to the Council's policies and procedures as well as additional guidelines as laid out in the Centre's Staff Information file.
Able to work in the phone hub to answer calls, deal with all enquiries and take payments for all bookings.
Produce a weekly staff rota for the phone hub ensuring there is adequate staff cover at all times.
To ensure all phone hub staff are trained fully relating to Centre processes and procedures.
Co-ordinate and log all enquiries to ensure that they are passed to the relevant person and are dealt with promptly.
System support for Bookeo and Gamma.

Knowledge and experience:

Experience of working in an office/admin environment.
Experience of dealing with the public in a customer care role.
Experience of dealing with and reconciling money.
Experience of using a computerised till system.
Ability to undertake cleaning duties as and when required.
Ability to communicate effectively (both verbally and in writing) with customers and staff for the purpose of providing advice and guidance, as well as information and assistance on services offered and the operation of equipment.
To maintain and keep customer records up to date.
To assist with the sales and membership of the centres - e.g. tours, joining information etc.
Ability to work a flexible shift system, which may include some evening and weekend working (depending on which Centre post is located at).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.