Job description Position Title: Front Desk Representative
Requirements: Fluent in English
Proficient reading and writing skills
Special Skills: Good communication skills
Strong customer service skills
Responsibilities:
Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs. Converts telephone inquiries into club visits. Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join. Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions. Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals. Member Service
Greet all members & their guests use their name and wish them a good workout Wish all members a fond farewell as they exit the facility Check Ins: Check in all members and guests in accordance with company procedures Ensure all members are participating in services and programs according to their level of membership Facilitate any messages on club software at member check-in Observes ABC screen to book kick-offs Facilitate all member requests or forward to a manager, assistant manager or manager on duty Guests
Greet all guest promptly and courteously Explain membership options to guests and ask if they would like to enroll Ensure all guests are "qualified" to be a guest according to our policies Ensure all first time guests are taken through a tour Follow up with all guests Communicate special events to members and guests
Desk Duties
Answer phones in courteous, helpful, professional manner Master the use of the CMS system Maintain professional disposition at all times Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures Know club facility, services, programs and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Take the initiative to learn opening and closing duties Job Type: Full-time
Benefits:
Employee discount Schedule
Morning opener:
arrival time Mon-Friday 4:45 am
arrival time Sat-Sun 6:45
4/5 hours shifts available
Work Location: In person
Job Type: Part-time
Salary: $14.13 - $15.50 per hour
Benefits:
Employee discount Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Garwood, NJ 07027: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
Requirements: Fluent in English
Proficient reading and writing skills
Special Skills: Good communication skills
Strong customer service skills
Responsibilities:
Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs. Converts telephone inquiries into club visits. Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join. Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions. Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals. Member Service
Greet all members & their guests use their name and wish them a good workout Wish all members a fond farewell as they exit the facility Check Ins: Check in all members and guests in accordance with company procedures Ensure all members are participating in services and programs according to their level of membership Facilitate any messages on club software at member check-in Observes ABC screen to book kick-offs Facilitate all member requests or forward to a manager, assistant manager or manager on duty Guests
Greet all guest promptly and courteously Explain membership options to guests and ask if they would like to enroll Ensure all guests are "qualified" to be a guest according to our policies Ensure all first time guests are taken through a tour Follow up with all guests Communicate special events to members and guests
Desk Duties
Answer phones in courteous, helpful, professional manner Master the use of the CMS system Maintain professional disposition at all times Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures Know club facility, services, programs and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Take the initiative to learn opening and closing duties Job Type: Full-time
Benefits:
Employee discount Schedule
Morning opener:
arrival time Mon-Friday 4:45 am
arrival time Sat-Sun 6:45
4/5 hours shifts available
Work Location: In person
Job Type: Part-time
Salary: $14.13 - $15.50 per hour
Benefits:
Employee discount Shift:
Morning shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Garwood, NJ 07027: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
This post first appeared on Fitness Jobs Uncovered: Discover The Hidden Gems In The Industry, please read the originial post: here
