Lots of people have taken to the net these past few weeks to order flowers for their loved ones for Valentine’s Day .

For most, this will be a smooth transaction with the Valentine's Day flowers turning up on time and in pristine condition.

So, if they end up delivering on a different date or time you will be able to demand a refund due to the breach of contract.

It's not unreasonable to expect them to arrive in tact (Image: National Geographic Creative)The Consumer Rights Act 2015 states that goods must be of satisfactory quality.

Flowers are classed as ‘goods’ so if your partner's dozen red Roses are wilting, you will be entitled to a refund.

If you have cause to complain, put it in writing to the retailer and send a picture of the flowers (if it’s a quality issue).

If the retailer fails to resolve your complaint within eight weeks or simply sends you a rejection letter, see if you can escalate to an alternative dispute resolution scheme such as the Retail Ombudsman .