On Thursday, Consumer Reports announced that it was revoking its recommendation for Microsoft Surface laptops and tablets, citing the results of a survey showing that people found them to be unreliable.
Each Surface device is a worthy alternative to the equivalent Apple product, which is a heck of an achievement for Microsoft after only five years in the hardware business.
Similarly, Microsoft's Surface Book device launched around the same time and was greeted with a chorus of user complaints around bugginess and random crashes.
It's also worth noting that the Consumer Reports survey was measuring failures after two years of ownership, which means that they're largely dealing with those older Surface Devices, not the newer, better, more stable models.
Microsoft may push back against Consumer Reports, just as Apple did last year when it downgraded its MacBook Pro review over battery life issues.
- Microsoft strongly defends the Surface against Consumer ReportsBGR
- Microsoft Surface devices fail on reliabilityThe Star Online
- Microsoft Wholly Rebukes Consumer Reports Assault On Surface PC ReliabilityHot Hardware
- FASTER PLANNED OBSOLESCENCE? | Microsoft Surface devices fail on reliability ...InterAksyon
- Microsoft rejects reports that Surface devices are unreliableIT PRO
- How Microsoft may suffer after Consumer Reports criticismCNET
- Microsoft Surface devices come last in reliability surveyTechRadar
- Microsoft dismisses Consumer Reports' Surface complaintsThe Verge
- Microsoft defends Surface family after Consumer Reports labels Surface ...Notebookcheck.net (press release)