Microsoft D365 for Finance and Operations integrates with Microsoft Skype to enable real-time presence and communications for your users. Starting October 3rd 2018 Microsoft Skype will be updating the way it authenticates its users, including your D365F&O users. During this update, you may not be able to log into your D365F&O service, unless you take the following steps to disable the Skype integration.
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If the platform version of your D365F&O environment is PU15 with update KB4458323
If you have not activated Skype integration in these environments, then no action is required. Skype is disabled in these environments by default.
If you have activated Skype integration in these environments, to avoid system connection issues related to the Skype update, you must manually disable Skype within D365F&O. (see below for steps)
If the platform version of your D365F&O environment is PU12 with update KB4091763
If the platform version of your D365F&O environment is PU15 with update KB4091764
To avoid system connection issues related to the Skype update, you must manually disable Skype within D365F&O (see below for steps)
Other combinations not listed have not provided the ability to disable Skype integration within the product. To avoid the in-ability to log into D365F&O you must update to a version of the platform that supports disabling Skype integration.
To determine your platform version and updates you’ve applied: Log into lcs.dynamics.com, select your project and click on “Full details” on your environment under the environments tab and note your platform release. For hotfix information click on “History->Environment Changes” to see installed updates.
To manually disable Skype: Log into D365F&O, select System administration -> Setup -> Client performance options -> Client internet connectivity -> Skype presence enabled. Set the toggle to "No.” Setting this toggle to “No” will disable Skype integration for all clients in your environment.
To update to a Platform version that supports disabling Skype Integration (or has skype disabled by default). Log into lcs.dynamics.com, select your project and click on “Full details” on your environment under the environments tab.
Click the “Platform binary updates” tile and click “Save Package” and select the KB associated with your platform version.
Click “save package” and select a name for the package in the asset library, and save the package followed by “done” when the save is complete.
Now the package is ready in the project’s asset library and a normal servicing operation can be completed with the saved package.
https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/deployment/apply-updates-on-premises.
Frequently Asked Questions
How does a Skype update make my D365 system have connection issues?
Microsoft D365 for Finance and Operations integrates with Microsoft Skype to enable real-time presence and communications for your users. In the coming weeks, Microsoft Skype will be refactoring the way it authenticates its users, including your D365F&O users. During this update, you may not be able to log into your D365F&O service, unless you take the steps described above.
How do I determine if my configuration is "safe" from connection issues?
The environment page in LCS provides information about your platform and hotfix versions.
Log into lcs.dynamics.com, select your project and click on “Full details” on your environment under the environments tab and note your platform release. For hotfix versions click on “History->Environment Changes” to see installed updates.
When does the Microsoft Skype update occur?
Microsoft will be rolling through the Skype update 1st and 2nd weekend of October.
If I must perform an update, what are my next steps? Will you expedite my request?
Log into lcs.dynamics.com, select your project and click on “Full details” on your environment under the environments tab.
Click the “Platform binary updates” tile and click “Save Package” and select the KB associated with your platform version.
Click “save package” and select a name for the package in the asset library, and save the package followed by “done” when the save is complete.
Now the package is ready in the project’s asset library and a normal servicing operation can be completed with the saved package.
https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/deployment/apply-updates-on-premises .
If issues arise that require Microsoft support, please create a support case by logging into lcs.dynamics.com and select your project.
From there you will find support in the project menu, which can take you through the support case process.
What if I don't want a platform update? Can't I just un-install Skype?
The Microsoft Skype integration is not with your local copy of Skype. It is with the Microsoft Skype authentication via Active Directory.
Why do I need to update my platform? Why can’t I just get a update or hotfix?
Some versions of the platform no longer offer hotfix updates. You’ll need to update your platform to get
Do I have to perform an update on all my clients?
The platform update is for your D365F&O host Service, the clients do not need updating.
Under "Client Performance Options" I don't see any options for Skype.
This means that your platform version that you are using needs to be updated. See above.
When is it "safe" to turn on Skype presence enabled? Can you do that for me?
As an on-premises customer, you are in full control of your configuration options, and Microsoft has no ability to modify your settings.
If you have additional questions, please contact Microsoft Support. Support can be found on the project page in LCS.dynamics.com under Support in the project menu.
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