Hi All,
Let me know if you are interested in this role..?
Location: Edison, NJ
Client : FX Bank
Positions : 2
Pay Rate : VP Level 125K base will get additional allowance for Night Shift apart from Base and Bonus
Immediate interviews assured,
| Functional Title | Application Support Lead | Location | New Jersey |
| Corporate Title | Vice President | Reporting to | IT Service Operations Manager |
| Department | Technology | Number of direct reports | N/A |
| Job Purpose |
| Reporting in to the IT Service Operations, lead the L2 support shift team to ensure a consistent and high quality level of service is delivered for the CLIENT critical application services. Provide 2nd and 3rd line production operational shift support for the CLIENT Business Systems, many of which are business critical. Provide remote and on-site support as part of the on-call support rota. Take a lead role with the delivery of application releases for minor/major projects and programmes. |
| Essential Function – major duties and responsibilities of the job |
| Strategic § Ensure CLIENT internal systems are managed to the highest standard by following industry best practice. § Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages. § Ensure the adoption of new processes and procedures within the Application Support team § Demonstrate good problem management ownership and prevention of SLA breach under the Incident/Problem Management processes. § Demonstrate self-starter capabilities identifying areas of improvement and taking action in order to address service impacting issues. |
| Operational § Lead the L2 support team to ensure that the service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. § Provide remote and onsite and support for CLIENT internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate. § Investigate defects or problems; work with the internal CLIENT L3 Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement. § Implement changes or fixes to applications. Support other technical changes being made which affect the CLIENT application services. Adhere to the CLIENT Change Management procedure and other standard practices in installing and configuring applications in UAT and Production environments. § Upgrade or maintain software at a time when the impact to the business is minimised. § Report monthly on the Application Support deliverables and performance levels through incidents, changes and requests. § Provide 24/7 on-call cover on a rotational shift basis. Manage the support rota for the Application Support team to ensure 24/7/365 coverage. § Participate and lead the L2 support team in the scheduled Disaster Recovery testing activities. § Create, maintain and review operational process and support documentation. § Participate in planned weekend work as required. § Ensure representation for Application Support changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the application services. Review and approve changes for the Application Support team as required. |
| Leadership § Lead the L2 support team and act as a point of escalation for all members of the team. Work closely with the remote lead/deputy lead roles to ensure continuity of the team’s operational responsibilities. § Lead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria. § Through example and behaviour, strive to provide leadership to other team members ensuring a level of excellence is achieved in delivering the service. § Mentor members of the team, both technically and professionally. § Work with the IT Service Operations Manager to feed into the objective setting and appraisal process for the L2 support team members. |
| Knowledge, skills and abilities – competencies required for successful job performance |
| Essential § Experience of leading production technical operational support teams. § Must have strong experience for supporting production applications in an enterprise Linux environment. § Experience of supporting IBM MQ and data replication technologies. § Experience of supporting Swift messaging applications. § Must have strong experience of supporting proprietary developed business critical banking applications. § Strong experience of providing cross training on application solutions and operational processes to colleagues. § Experience in working with ticket systems such as Support Works or Remedy and a strong understanding of service priorities and SLA’s. § Strong documentation and technical writing skills. § Ability to collaborate highly effectively with Development and other operational support teams (DBA’s, Infra Support, L3 etc), in order to support the end to end service. § Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight. § Strong experience of Release Management processes for the deployment of application packages from development through to production environments. § Knowledge of ITIL framework (solid understanding of Incident, Problem, Change) Desired § Experience and understanding of software development processes e.g SDLC § Knowledge of Banking Systems and related industry standard practices § Experience of supporting applications and middleware in AIX environments |
| Qualifications / certifications- essential / desired for successful job performance |
| Essential § Bachelor’s degree or equivalent § Prior IT operational support experience across business critical Production infrastructure, applications and database services. Desired § Industry standard IT certification – Linux/AIX/Microsoft/IBM MQ § ITIL certification |
[email protected]/ 201448-8165
