Do you know that a typical printer spends 23 minutes per order for prepress activities? These 23 minutes turn into more than 190 hours if you are processing 500 orders per month.

A similar situation is present across the whole print order fulfillment cycle. Manual fulfillment processes are time-consuming and prone to errors, not to mention the marketing staff required for this day-to-day process. The print industry is expected to grow at 5.53% CAGR by 2027. But on the other side, Labor shortages are increasing daily, widening the gap for the labor required to process the orders.

There is also the possibility of a Global Recession worldwide in 2023, which might impact print service providers’ growth and profit margins. During this time, relying on manual activities that are prone to errors can be the reason print providers are struggling to keep up with the market competition.

Continue reading further to understand how you can overcome these issues

What Is Order Management System?

According to a new survey from Zebra Technologies Corporation’s The Future of Fulfilment Vision Study, 55% of retailers still use pen-and-paper manual processes at some point in their fulfillment process, leading to order inaccuracies and confusion.

Order Management is the process of managing an order throughout its fulfillment process. The order management process begins when a customer puts in an order and finishes when they receive their product. Order management assists with order-related operations like order collection, Invoice and Payment, Managing Inventory, and Order updates.

In short, Order management is the digital way to manage the order fulfillment cycle.

What is Print Order Management System?

The Print Order Management System (POMS) is a digital method of managing the lifecycle of a print order. POMS manages all information and procedures, including Estimation, Artwork design and approval, Order Entry, Invoicing and Payment, Fulfilment, and after-sales service. A POMS gives visibility to both the company and the buyer. Keeping customers informed about their orders and automating tedious tasks for businesses. The life cycle of the Print Order management system begins when a consumer places an order and ends when they receive their goods or services.

Why Is Print Order Management System Important?

According to the NAPCO research, 62% of commercial printers believe that automation is the most critical element in keeping the operation profitable. And 69% of the printers are facing labor shortages. The situation complicates more when we add Multi-channel management. Print Providers have to manage more than five channels simultaneously. Walk-In, Calls, Email, E-commerce, and Small B2B clients separately managing all these channels is a time-consuming and hectic process. Managing inventory over all channels and manual order processing is usually prone to errors.

On top of that, competition is rising daily, and customers nowadays want a modern customer experience which is not possible with a traditional order processing system. Customers expect order updates on every stage of the fulfilment process and track their orders 24/7. On top of they want to personalize a product on their own, and not giving this personalized experience can lead to an 80% reduction in repeat sales.

Benefits of Order Management System

1. Multi-Channel Possibility:

A typical printer operates in more than five sales channels. Order management software can manage multiple channels like walk-in, call, email, E-commerce and 3rd party marketplace.

2. Centrally Managed Order Processing:

Order Management helps you centrally manage all your online and offline sales channels and offer consistent customer experience to grow repeat sales and reduce order management costs. Check out how Silverpoint Press Reduced the ideal time and Centralized their Order Management Process by implementing Web 2 Print.

3. Address Labor shortage:

Order Management solution has helped print companies reduce the significant workforce required to manage orders. You can check out success stories as to how companies have increased productivity and reduced human resources dependency, automating repetitive tasks like Estimation, Artwork design and approval, Order Entry, Invoicing and Payment. This automation allows Print service providers to process more jobs with less staff.

4. Fewer Errors:

Automating the Fulfilment cycle leads to lesser human touchpoints, reducing the chances of human errors. Order Management system also keeps track of all conversations leading to less communication gaps and fewer errors.

5. Increased Productivity:

With automation, printers can process print jobs with lesser Errors and lower turnaround time, significantly decreasing the order processing time. Also, printers can process more print jobs with fewer people, leading to higher team productivity. APlus Printing Implemented Web to Print with end-to-end integration with MIS and Shipping Partners resulting in Increased Productivity and 300% growth.

6. Lower Business Cost:

Automating the order fulfilment tasks and fewer human errors reduces running business costs. And less labor is required to process the orders, which lowers the business cost as well.

7. Dashboard and Reports:

Centralized dashboards and reports can help print businesses make strategic discussions related to their business and make printers understand their business’s growth in real-time.

8. Happy Customers:

Giving Constant updates related to orders provides a modern customer experience, and the possibility of order personalization leads to customer satisfaction and a high chance of repeat orders.

9. Expand Business:

Optimizing the current Order Fulfilment process leads to Key people focusing on growth rather than fulfilling the print jobs. Print Order management also offers Vendor Management Module and 3rd Party integration with suppliers like 4Over and Sina Printing to sell new products and outsource them quickly. Also, tapping into new sales channels or markets, launching Retail, Reseller, and B2B stores.

Conclusion:

If you want to streamline your Print Business’s operations, consider investing in order management software. OMS can help you keep track of orders, manage inventory, and fulfil customer requests more efficiently. Not only will this make your print business run more smoothly, but it will also improve your profits simultaneously.

simplifies the process of print order management for clients. We cater to clients ranging from Small Print Shops to a few of the biggest Print Providers in Asia, North America, and Europe.

If you are looking to find a solution to your print needs, then Contact Us anytime.

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