Two major challenges Print companies are struggling with – 1. Reducing order quantities and 2. Pressure to keep costs down due to a major increase in raw material prices. The question is How to make small orders profitable? Where can we cut down costs?

Let me share a customer case study with whom we helped reduce the workforce needed to process orders from 6 people to 2 people, even if we take an average salary of 30 thousand USD, on the lower side, it helped save one hundred twenty thousand USD in the first year itself.

Let’s understand the typical process from lead to order confirmation. The print company received new inquiries on call, emails, or walk-ins, research indicates (find out exact numbers) it takes approx. Twenty-one interactions to confirm a print order, which costs approx. X USD (find out from existing research). Not sure how many orders we might be losing due to delayed responses on pricing.

Second, from Order confirmation to delivery and feedback- most orders were running late as confirmed orders stayed in the mailbox or on computer or mobile till owner/CSR does not manually enter an order in excel or MIS or in-house developed solution. Then same data needs to be re-entered into accounting solutions shipping label generation.

The third stage re-ordering process, is equally time taking and costly.

Every human touch means chances of errors, and the production team is dependent on Customer support or sales if there are any issues in print files. OnPrintshop team understood the key products, customer type, and order processing in detail. Helped printer configure the print products with complex formulas to generate pricing and calculate the best shipping packaging options. Helped to set up customer-specific pricing and payment.

Now the printer enters and processes orders centrally from OnPrintShop Order Management Solution, which on a click auto-generates invoice, job ticket, shipping label; thank you for an email. Auto sends to all the respective departments or people.

Now, even if the printer is traveling or at the customer’s office, even during wfh could process orders from mobile. There is no need to call the production department or customers for updates; the dashboard and order board track all the order’s status and customer feedback.

Now two people can manage the flow of orders, and even earlier, they were dependent on each other to enter or pass on orders and updates manually. Every order is delivered in time, which has increased customer confidence and repeat sales.

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