Customer Response Summit

February 6-8; Las Vegas, Nevada

Verint’s Greg Sherry, vice president, marketing, will lead an interactive general session with conference executives called “Customer Engagement LIVE!” at 2:30 p.m. PT on February 7. 

Discussions will include how customer-centric organizations can enrich interactions, improve business processes, and optimize the workforce. Participants will meet and exchange ideas with executives from other leading companies and industries around customer engagement and business optimization strategies.

TEISS 2017: The European Information Security Summit

February 21-22; London, United Kingdom

Verint’s David Belder, chief information officer, cyber intelligence, will participate in a roundtable called “Tackling the Key Challenges of an Efficient Detection and Response Cyber Security Operation” at 11:30 a.m. GMT on February 21. Despite best efforts, cyber attacks are getting more aggressive and sophisticated, so the cyber security landscape must become more vigilant. Leading analysts are encouraging organizations to deploy solutions that go beyond the traditional defenses of “siloed” products, such as firewalls and antivirus software, and choose technology that works to disrupt assaults across the entire attack chain—from break-in to exfiltration. The goal is to move beyond prevention to a fully integrated detection and response solution that enables an adaptive approach to security.

CRM Webinar

February 22; Webinar

Verint’s Daniel Ziv, vice president, customer analytics, will participate in this webinar called “Analytics: Data-Driven Relationships for Better Customer Experiences” at 2 p.m. ET. Ziv will explore how to strike the right balance between digital self-service and human touch—and how to effectively leverage insights from human interactions to improve digital transformation.

The post Verint Speakers: Engaging Customers, Tackling Cyber Challenges, and Using Data to Improve Experiences appeared first on Customer Experience Management Blog.