Governments around the world are increasingly realizing the impact outdated technology and poor processes can have on Citizen Engagement and operational burdens.
In a nutshell? A critical impact.
Contact Solutions recently commissioned the Governing Institute and the Center for Digital Government to survey state government leaders to answer the following question: How are government agencies prioritizing the modernization of contact center technologies to enhance service delivery, as well as identify focuses, needs and gaps?
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To learn about the research conducted and the findings discovered, read more.
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