Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s take a look. Over the next five days, we’ll publish one prediction and result per day. In our post, How IT Will Change by 2020 – Research from HDI, we elaborated on five topics of … Continue reading "Predicting the Future of Itsm — How Did We Do? Part 1: The Work"
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This post first appeared on Business Service Management Blog | Kinetic Vision, please read the originial post: here
