“I sure look forward to when things get back to normal.” How many times have you heard someone say that since last year at this time? Maybe you’ve uttered or thought it yourself. It’s an understandable reaction to the rapid, disruptive changes that were thrust upon us.

But it’s important for small to mid-sized businesses to accept the fact that there will be no going back to business as we knew it. The world has been transformed, and to Continue to compete, we must continue to transform, too.