Chorus.ai by ZoomInfo and Fireflies.ai are at the forefront of Conversation Intelligence tools leveraging AI to transform business conversations into insights. 

While both provide Conversation Intelligence features, Chorus.ai zeroes in on in-depth functionalities, and Fireflies stands out as an AI meeting assistant, offering a blend of Conversation Intelligence and other productivity-enhancing tools. 

This article will delve into their distinctions to help you make an informed decision on which suits best for you. 

We’ll compare the two based on the following parameters – 

• Transcription
• Pricing
• Security
• Recording capabilities
• Conversation analytics
• Collaboration features
• Meeting Summaries 
• Integration

Transcription

Chorus.ai and Fireflies.ai provide similar transcription functionalities. However, Fireflies provides enhanced transcription quality that minimizes post-Meeting edits and saves time. 

This edge is further amplified by Fireflies' capability to offer transcriptions in five formats, including SRT for those keen on adding subtitles to videos. 

Meanwhile, Chorus carves its niche by providing instantaneous, real-time analytics for customer-facing calls. This contrasts with Fireflies, which, although offers robust analytics, presents them after the meeting, making Chorus the go-to for on-the-spot insights.

Pricing

Fireflies stands out with its transparent pricing, offering both a free plan and a 7-day free trial of its highest paid tier, ensuring users understand its value before purchasing. 

In contrast, Chorus adopts a more opaque pricing strategy. According to public data, Chorus costs $8,000 annually for three users, with additional seats costing $1,200 each. 

Although Chorus does provide a sales-assisted trial, the specifics vary based on deal size, and one has to book a demo to get a precise quote. 

The absence of straightforward pricing details, especially when compared to Fireflies' clear and upfront approach, potentially makes Fireflies more appealing to users who value transparency and cost-effectiveness.

Why pay more for the Chorus when you can dance to the same tune with Fireflies?

Security

When it comes to the security and privacy of user data, Fireflies clearly wins with its end-to-end encryption of data both at rest and in transit, private storage options, zero-day data retention policy, and compliance with GDPR, SOC 2 Type II and HIPAA.

Also, Fireflies has signed BAA with OpenAI, meaning it never uses any of your data or information to train its AI models.

On the other hand, even while Chorus complies with GDPR, SOC 2 Type II, and HIPAA standards, ZoomInfo confirms they monitor user information and activities to improve user experience and prevent fraudulent activities. Also, their encryption practices are unclear.

So, if security isn’t something you’re ready to compromise, Fireflies is the best option.

Recording capabilities

When considering recording capabilities, both Chorus and Fireflies excel by providing a note-taking feature that captures, transcribes, and analyzes conversations. Moreover, mobile apps from both solutions let you record meetings on the go. 

Fireflies allows direct recording of Google Meet sessions right from your browser, thanks to its Chrome extension. Plus, its native integration with Zoom ensures the bot isn't visible during meetings. 

Beyond meetings, the versatility of Fireflies' Chrome extension shines. Whether you're looking to capture and summarize videos, articles, or web pages, the "AskFred for Web" feature has you covered. Notably, this extension also facilitates the transcription of Soapbox and Loom videos, enhancing its utility further.

Fireflies Chrome extension caters to traditional meeting needs and also broadens its scope to include web content, videos, and articles. This, coupled with its seamless integrations and discreet bot functionality, positions Fireflies as a holistic solution for varied transcription and recording requirements.

Conversation analytics

When it comes to conversation intelligence, Chorus.ai and Fireflies take slightly different approaches but offer similar insights. 

Both platforms analyze meeting transcripts to quantify metrics like the number of total conversations, sentiment, questions asked, talk-to-listen ratio, and filler words used. They also track topics to see which keywords and themes are often discussed. 

Chorus.ai offers additional sales-focused analytics like deal progression tracking, revenue intelligence, and real-time sales data. It also offers pre-built downloadable reports for sales managers to track team performance. 

However, with Chorus.ai's premium price point of $8,000 annually, Fireflies offers robust conversation analytics and topic tracking for a fraction of the cost (just $684 for three seats). 

Collaboration Features

Chorus.ai and Fireflies.ai offer comparable collaboration capabilities. Yet, Fireflies takes a slight lead with its advanced search functionalities and adaptable meeting organization.

Chorus.ai offers a global search across recordings, moments, deals, accounts, and All Chorus. You can filter by keywords or use transcription search.

Fireflies also has a global search that allows you to filter information using meeting titles. It displays all the meetings and highlights those transcript sections where the keyword was mentioned, ensuring immediate information retrieval.

Furthermore, Fireflies' AI-powered smart search filters let you sift through transcripts using filters like questions, sentiments, dates, speakers, and more.

 For meeting organizations, Chorus.ai categorizes recordings under team managers. You can set permissions on which teams see what data, but there's no flexibility. 

In contrast, Fireflies offers Public, Private, and Shared channels by default to organize meetings. You can add unlimited public and private channels based on your plan. This customized organization, along with Global and Smart Search, makes Fireflies more user-friendly for organizing and finding the right information.

Furthermore, Fireflies lets you collaborate with your teammates on the transcript in real-time by leaving reactions and comments as Threads. You can also snip out important parts as easily shareable audio or video snippets with Fireflies Soundbites.

Meeting Summaries

Both Fireflies and Chorus offer meeting summaries, making it easy to grasp the meeting's key points without going through lengthy transcripts or recordings.

Chorus keeps it straightforward, with a basic summary focusing on essential points and action items. It also automatically shares this summary with meeting participants and logs it into their CRM.

On the other hand, Fireflies takes it up a notch. It provides a more detailed and user-friendly summary, including keywords, a meeting overview, timestamped notes, bullet-point notes, and action items. Fireflies also integrates with leading CRM solutions to eliminate manual data entry of meeting notes after each sales call.

But what really sets it apart from Chorus meeting briefs is the level of customization Fireflies offers. 

With Fireflies, you can configure Super Summaries Apps to create summaries in the format you prefer, including only the specific details you need. 

On top of customizable summaries, Fireflies further amplifies your experience and saves time with its chatbot AskFred, the ChatGPT for meetings. 

You need not read a transcript, its summary, or listen to recordings; open the transcript and ask AskFred what you want to know about the conversation, and the bot will give answers in seconds.

Integration

Fireflies and Chorus seamlessly integrate with popular CRMs, video conferencing tools, dialers, etc.

However, Fireflies stands out with its extensive app ecosystem, comprehensive CRM integration, calendar integration, and project management capabilities. It offers a highly customizable and automated workflow experience.

Chorus, on the other hand, excels in CRM integration, ensuring that conversation data is effectively linked with CRM records, and it provides solid collaboration and dialer integration.

So, your choice between Fireflies and Chorus depends on your specific integration needs. Fireflies is your go-to if you're looking for a wide variety of integrations and advanced automation. 

But if CRM integration and communication tracking are your top priorities, Chorus has you covered.

Ending the debate, Fireflies vs. Chorus: Which is better?

Chorus.ai and Fireflies.ai both offer conversation intelligence capabilities but have different strengths.

Chorus.ai stands out for its very detailed sales analytics and actionable insights. It provides robust metrics on sales calls to optimize pitches and strategies.

Fireflies.ai shines for its competitive pricing, high customization, collaboration features, extensive integrations, and security. It allows teams to tailor meeting summaries, share audio clips, and connect with various workflows.

Fireflies has conversation intelligence like Chorus, but Chorus' sales analytics are more in-depth. However, that extra detail comes at a significantly higher price.

When choosing between the two platforms, consider your key priorities. If highly detailed sales analytics are critical, Chorus.ai has a clear edge. However, if budget, flexibility, collaboration, and security matter more, Fireflies.ai is the clear winner.