The BPO (Business Process Outsourcing) industry is rightfully viewed as a high-risk sector for data breaches, primarily due to loosely deployed data Security regulations and ineffective third-party access controls. Indeed, with new technologies such as AI, machine learning and Robotic Process Automation (RPA) offering the ability to parse through increasing amounts of customer data, the need for the industry to adapt and strengthen its data security measures has never been stronger.
Hiring offshore BPO service providers is not new for worldwide customers, but they and their clients are now more aware of the implications of data breaches. Corporations today demand strict data security policies from their vendors and expect their BPO partners to follow global protocols. While this may translate into higher short-term costs for improving customer management, data retention or data transfer, it helps secure a BPO provider’s reputation in the long term.
Guidelines for BPOs to ensure data security
Here are the three essential guidelines for BPOs to overcome data security issues and uphold compliance with user privacy.
- Physical security and access controls
- Secure communications and network
- Reassure customers about data security compliance
To ensure your BPO is secured from any data breaches talk to our security experts
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