Role: Customer Success Specialist
Location: Remote, Kelowna, BC
Organization: Fullscript
As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience. Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge. Build sustainable relationships of trust through open and interactive communication. Report trends, issues, and feedback to your team. Be adherent to queue volume and meet weekly SLA metric goals.
Apply here: https://www.linkedin.com/jobs/view/3438959730/
Role: Customer Success Manager
Location: Nashville Metropolitan Area (Hybrid)
Organization: Uniply
As a Customer Success Manager, you will understand the entire customer experience, putting customers’ needs first. Develop a deep understanding of technology to help create customer success best practices. Maintain ownership of a portfolio of customers, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention. Establish and maintain relationships within multiple levels of the organization, including executive sponsors, economic buyers, and influencers. Conduct quarterly portfolio planning and internal account reviews to establish a clear view at least two quarters ahead of customer risks and opportunities. Co-create Success Plans with customers and deliver effective Business Reviews to develop a deep understanding of customers’ businesses, their primary business outcomes, and tangible metrics for success.
Apply here: https://www.linkedin.com/jobs/view/3444190011/
Role: Director, Customer Success
Location: Remote, United States
Organization: Procore Technologies
As a Director of Customer Success, you will drive customer satisfaction across the entire customer journey by helping them maximize their platform’s value, so they renew and expand their use of products. Build and nurture C-level relationships across the top accounts. Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities. Lead by example in ensuring that the product remains one of the best places to work in the tech industry. Identify, share, and borrow best practices and improvements regarding how to drive customer value. Collaborate closely with cross-functional teams and leaders, including sales, pre-sales, product, PS, and support, to ensure a seamless experience for customers and the team.
Apply here: https://www.linkedin.com/jobs/view/3444195271/
Role: Head of Customer Success
Location: Remote, Serbia
Organization: Checkme
As a Head of Customer Success, you will ensure that clients get the maximum possible value and will be responsible for bringing exceptional service to several groups of other in-house software platform users. SaaS platform clients, i.e. insurance companies and insurance brokers, that use software to bring digital experience into their health insurance products. HR Control Panel users, i.e. representatives of the companies that use health insurance programs. Mobile app users, i.e. employees that use health insurance programs. You will be responsible for the CSAT, ARPA (Average Revenue per Account) and a few more granular Customer Success metrics like AFRT (average first response time) and SLA for appointment arrangement.
Apply here: https://www.linkedin.com/jobs/view/3443510867/
Role: Head of Customer Success
Location: Amsterdam Area, Netherlands (Hybrid)
Organization: Blackbear
As a Head of Customer Success, you will control OKRs such as Usage Volumes and Revenue Retention to achieve aspired and performance goals for the team. Design and implement client adoption, retention and expansion models together with the team. Lead and manage the CS team daily to perform to their best potential. Be a driving force on ideas about how we can design processes, product developments, or services to reduce manual work to scale customer capacity. Manage and keep track of CS commercial spending to optimize return on investment. Be part of the leadership team, consisting of two Co-founders, the Head of Revenue, the Head of Product, and the Head of People.
Apply here: https://www.linkedin.com/jobs/view/3443511734/
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