Role: Customer Success Lead
Location: Remote, Canada
Organization: Testimonial Hero
As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Delivering quarterly Business Reviews to demonstrate value and ROI to the customer base. Developing Customer Success assets, working collaboratively with Marketing, CX, and Sales teams to establish and refine customer materials and solutions. Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders. Implementing a defined strategy to aid and hold clients accountable to their overall video goals from the timing of production to using the videos to gain ROI.
Apply here: https://www.linkedin.com/jobs/view/3425824973/
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Role: Head of Customer Success
Location: Remote, Boulder, CO, United States
Organization: Perennial
As a Head of Customer Success, you will develop, implement, and manage an integrated customer success and account management program that aligns with commercial and operations targets. Oversee the end-to-end customer journey, including onboarding, program management, retention, and expansion opportunities that drive account-level revenue growth in carbon offsets, supply chain reporting, and future offerings. Coordinate all stages of the project implementation post-sales, including planning, execution, and delivery of carbon offsets and associated developer services. Grow annual year-over-year contracted revenue, and fully realized margin by developing relationships with key decision-makers and operational stakeholders in strategic accounts. Develop a deep understanding of strategic accounts and create operational alignment by running quarterly business reviews.
Apply here: https://www.linkedin.com/jobs/view/3429645343/
Role: Team Lead, Customer Success
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Yotpo
As a Team Lead of Customer Success, you will manage the day-to-day performance of a team of 6-8 Customer Success Managers. Ramp up CSMs’ knowledge of the platform and internal operations. Develop the digital marketing, e-commerce and consulting skills of the SMB CSM teams through continued education, with the intent of forming CSMs who become key stakeholders in the success of the customers. Be the point of escalation for all communications with customers. Track team metrics and report performance data to CS leadership on a regular basis. Meet predefined retention and revenue goals, and drive an accurate, iterative forecast. Embody company culture and maintain high team engagement.
Apply here: https://www.linkedin.com/jobs/view/3433163285/
Role: Customer Success Associate
Location: Sydney, New South Wales, Australia (On-site)
Organization: Techium Consulting Group
As a Customer Success Associate, you will act as the primary customer success support for the senior team, responding to inquiries and requests in a timely and professional manner. Collaborate with the customer success team to identify and address any issues or challenges faced by clients. Help clients onboard onto the platform, providing training and support as needed. Assist with the creation of documentation and resources to help clients effectively use the platform. Work with the administration team to ensure that client accounts are properly set up and maintained.
Apply here: https://www.linkedin.com/jobs/view/3427094864/
Role: Customer Success Specialist
Location: Remote, United Kingdom
Organization: Xytech Systems
As a Customer Success Specialist, you will partner with the Solutions Consultants on assigned accounts to educate clients on the optimal implementation of MediaPulse within their business. Establish and maintain customer relationships by acting as a trusted advisor to individual clients. Track client escalations and minimize customer churn. Analyze customer data to improve customer experience. Assist in directing clients from the on-prem platform to the modernized cloud platform. Work with the technical teams to provide world-class support and services.
Apply here: https://www.linkedin.com/jobs/view/3427081748/
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