Role: Customer Success Specialist
Location: Irving, TX, United States (Hybrid)
Organization: Injala
As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. This includes separating system defects from user errors. Attend regular internal meetings and provide project status updates and follow up on client requests. Attend client meetings as needed. Review functional scope documents (for enhancements with the system) with internal organization to ensure full details of new functionality have been captured. Ensure the new functionality meets company standards prior to release and test functionality after it has moved to production for any bugs. Manage software defects reported by clients, log them into a defect tracking system and work with client support managers for resolution.
Apply here: https://www.linkedin.com/jobs/view/3375819869/
Role: Head of Customer Success
Location: Remote, United States
Organization: GoodTime.io
As a Head of Customer Success, you will set the vision and develop strategic goals for the department, based on a substantial understanding of modern creative workflows, working with leadership to set and track department goals and metrics. Recruit, train, and mentor a high-performing team of customer success professionals. Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Strengthen and expand relationships with executive decision-makers and key stakeholders at many of the largest strategic accounts. Oversee client onboarding and lifecycle experience, stepping in as needed to navigate difficult situations. Set clear metrics and goals for the team and individual efficiency as well as client success.
Apply here: https://www.linkedin.com/jobs/view/3374599593/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: GivenGain Foundation
As a Customer Success Manager, you will assist your manager in successfully identifying and onboarding new partners. Work with the sales team to onboard non-profits and assist them with their fundraising strategies. Ensure effective engagement with established partners. Manage and pilot fundraising campaigns for the partners’ events. Proactively advise the partners on multiple channels and strategies to maximize their fundraising activities. Share learnings acquired through client liaison with the product and marketing teams. Be accountable for customer success management and key account management (events, charities, corporates, and fundraisers). Develop and nurture a regional network of charities, event organizers, and corporates.
Apply here: https://www.linkedin.com/jobs/view/3382707017/
Role: Senior Customer Success Manager
Location: Remote, Australia
Organization: Wiz
As a senior Customer Success Manager, you will act as a Trusted Advisor for 10-15 customers to drive adoption and quantify the value of the product. Educate and train customers on the product, business roadmap, and services to help better their ability to succeed. Partner with internal partners to align account activities with the customer’s business case and strategy. A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how the range of product offerings can grow the customers’ business. Exceptional levels of organization in your workflows – you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently.
Apply here: https://www.linkedin.com/jobs/view/3369968587/
Role: Customer Success Team Lead
Location: Eight Mile Plains, Queensland, Australia (On-site)
Organization: simPRO Software
As a Customer Success Team Lead, you will ensure a strong focus is maintained on the successful retention of the customer base. Coordinate the delivery of services following implementation, to ensure the full utilization of the product and provide a path for the adoption of the full suite of products. Establish and maintain excellent rapport and relationships with customers and other stakeholders. Provide direction, clear instructions, guidance, and support to the Customer Success Team. People management of the team, including carrying out both individual and team meetings, along with monitoring and supporting daily performance and managing more formal reviews. Track the progress of team workloads & deadlines, adjusting and re-assigning when required.
Apply here: https://www.linkedin.com/jobs/view/3382095911/
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