Role: Senior Director, Customer Success
Location: Remote, United States
Organization: OneSpan
As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Hire, enable, coach, and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management, including coaching & developing the team. Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, and product implementation and reduce churn. Regularly meet with direct reports to review the customer health of their accounts, assist with complex sales cycles, discuss pipelines, mitigate risk, and provide guidance as necessary. 
Apply here: https://www.linkedin.com/jobs/view/3379265348/

Role: Customer Success Associate
Location: Scottsdale, AZ (Hybrid) 
Organization: Axon 
As a Customer Success Associate, you will be the subject matter expert for all contract knowledge across the organization. Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team. Play an instrumental role in quarterbacking complex issues by acting as an internal customer advocate and primary driver in ensuring all customer needs are met in a timely manner. Develop in-depth knowledge of their product offerings, contracts, internal sales, and accounting procedures. Consistently provide recommendations for process improvement and efficiency. 
Apply here: https://www.linkedin.com/jobs/view/3379244942/

Role: Associate Customer Success Manager
Location: Brisbane, Queensland, Australia 
Organization: Skedulo 
As an Associate Customer Success Manager, you will lead a book of customer accounts with the goal of renewing customers year over year and identifying revenue expansion opportunities. Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customers’ overall objectives are being met and drive outcomes through the adoption of products and services. Establish and grow key relationships with executive sponsors and decision-makers across the full book of business. Identify and manage customer escalations to drive resolution internally with stakeholders and externally with customers. Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success in retaining Customers for Life. 
Apply here: https://www.linkedin.com/jobs/view/3373550451/ 

Role: Customer Success Manager
Location: Remote, Canada 
Organization: Power Factors 
As a Customer Success Manager, you will manage the client experience throughout the life of the engagement to ensure client satisfaction. Coordinate internal resources (Product, Development, Engineering, Sales) on behalf of customers’ interests to achieve their desired business outcomes. Maintain a complete understanding of products and services and serve as the face with the Customers. Demonstrate a project management approach in planning, execution, monitoring, control, and closure of assignments. Create and improve policies and procedures that optimize the customer experience. Act as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc. 
Apply here: https://www.linkedin.com/jobs/view/3374680560/ 

Role: Director – Customer Success
Location: Delhi, India (Hybrid) 
Organization: Harappa 
As a Director – Customer Success, you will own strategic customer relationships including end-to-end stakeholder management by ensuring customer success as you drive activation, adoption and completion of courses of varied cohorts. Active communication management (with learners and other client stakeholders) to drive engagement and solve potential friction points. Responsible for setting up, scaling, and executing online value-added services (complementing the core online courses) across accounts. Develop programs to increase engagement by partnering with cross-functional teams like business development, design and special ops to facilitate learner success. Data analysis to ascertain cohort learning trends and patterns to initiate and lead systemic learner engagement campaigns. Curation of nudge strategy to drive day-to-day learner communication. 
Apply here: https://www.linkedin.com/jobs/view/3375196635/

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