Role: Customer Success Manager
Location: New York, United States (On-site)
Organization: Talon.One
As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Work closely with Technical Account Managers and the development team to integrate, troubleshoot technical issues and provide 2-way feedback from and to customers. Effectively communicate across the customer organizations both 1-1 and in group meetings with Product, Tech, and Marketing and establish a clear understanding of the benefits the platform brings each department. Transfer your expertise to customers so they become super users of the platform. Work as part of a team to get the group’s knowledge to work for each customer’s success.
Apply here: https://www.linkedin.com/jobs/view/3377963683/
Role: Customer Success Manager
Location: Birmingham, England, United Kingdom (Hybrid)
Organization: MiX Telematics
As a Customer Success Manager, you will take initiative in order to develop and enhance solution knowledge. Establish relationships with all stakeholders within the client’s business. Involvement in periodic, in-person client meetings. Enable client self-sufficiency with their solutions. Identify upsell opportunities. Regular business reviews – contract, best practices, and adherence to contract KPIs. Ensure the client is sufficiently trained and skilled to optimize their experience using their solutions. Cross-departmental collaboration in order to develop clear policies and procedures for effective customer management. Produce monthly reports. Handle other ad-hoc responsibilities as required.
Apply here: https://www.linkedin.com/jobs/view/3378271710/
Role: Customer Success Associate
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Hatch
As a Customer Success Associate, you will be responsible for Adoption and Success Management – Support customers to gain value from the product/service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice. Relationship Building – Maintain trusted relationships with key stakeholders to help them achieve their goals and grow revenue and usage. Customer Query Handling – Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams.
Apply here: https://www.linkedin.com/jobs/view/3370460258/
Role: Senior Customer Success Manager
Location: Melbourne, Victoria, Australia (Hybrid)
Organization: Nium
As a Senior Customer Success Manager, you will be responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective. Drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to the products. Help define the organization’s vision to provide exemplary experiences to the customers at each stage of the customer lifecycle. Develop strategic and collaborative relationships with customers that lead to better penetration of the account, which will lead to augmented revenues and the ability to grow engagement for the long term.
Apply here: https://www.linkedin.com/jobs/view/3378054779/
Role: Customer Success Specialist
Location: Bengaluru, Karnataka, India (Hybrid)
Organization: TheHouseMonk
As a Customer Success Specialist, you will get involved in the entire customer lifecycle from onboarding through the duration of their subscription period. Provide product training to enable customers to realize the potential of the product. Build value-based relationships with the customers. Identify opportunities for upselling and cross-selling along with the Account Managers. Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully. Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap. Work with the marketing team to execute customer surveys, case studies, etc. Identify and process success milestones for the customers. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Apply here: https://www.linkedin.com/jobs/view/3378414571/
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