Role: Customer Success Consultant
Location: Remote, United States
Organization: Phocas Software
As a Customer Success Consultant, you will manage assigned accounts by developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs. Be a Point of Contact for clients to document their business needs, and technical requirements and provide solutions. Troubleshoot and solve customer problems where appropriate, alternatively being able to escalate issues to applicable internal resources. Proactively drive customer education through training sessions and attendance. Maintain and update customer information and engagement activities in the CRM system (HubSpot). Research and maintain knowledge of competitors to strategically position their products, services, and solutions better.
Apply here: https://www.linkedin.com/jobs/view/3370617438/
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Role: Customer Success Specialist
Location: Remote, United States
Organization: affable.ai
As a Customer Success specialist, you will establish training and onboarding programs for new clients to ensure that they adopt their solution successfully. Track customer analytics to understand user behavior and identify potential product features proactively. Liaise with the tech team to resolve client requirements and feedback. Liaise with the marketing team to create case studies. Identify upsell opportunities and manage renewal conversations.
Apply here: https://www.linkedin.com/jobs/view/3375057251/
Role: Customer Success Manager
Location: Bath, England, United Kingdom (Hybrid)
Organization: Cognisess
As a Customer Success Manager, you will work with a dedicated Commercial Account Manager to build and sustain direct relationships with key individuals across your client portfolio. Understand better than anyone else in the business or client’s business, how your portfolio of clients uses the platform. When things aren’t working as expected you will be the go-to person for working with the techies to understand what is going on. When we are changing the platform, you will need to be the clients’ champion in the business to make sure we don’t break their processes. Work with the clients to understand how we could improve the platform for them and champion these changes in the business.
Apply here: https://www.linkedin.com/jobs/view/3369395883/
Role: Customer Success Manager
Location: Remote, India
Organization: Cornerstone OnDemand
As a Customer Success Manager, you will enable the customers to realize business value from their investment and make the customers passionate advocates. Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them. Be accountable to drive high usage of the platform within customers by driving the creation and execution of a thorough and action-oriented adoption plan. Leverage deep functional expertise to increase the customer’s usage of the platform(s).
Apply here: https://www.linkedin.com/jobs/view/3330134587/
Role: Head of Customer Success
Location: Remote, EMEA
Organization: Storm6
As a Head of Success Manager, you will work in a fast-paced and high-growth environment to build new relationships with major employers across EMEA. Manage and grow existing clients and partnerships. Handle Revenue Cycle Management.
Apply here: https://www.linkedin.com/jobs/view/3358657108/
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