Role: Director of Customer Success
Location: Remote, United States
Organization: Hawke Media
As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Implement and uphold the CS quota for upsells and collaborate with BDEs to ensure that the opportunities identified by CS are actionable and have a high probability of closing. Foster collaboration and trust both within and across teams, especially at your peer level and senior leadership. Ensure alignment between CS/BDE teams to support books of business and client partnership growth. Provide monthly agency insights on the development of best practices and processes to promote alignment, collaboration, and accountability for successful client relationships. Create internal documents and playbooks providing team members the resources needed to succeed, especially client-facing.
Apply here: https://www.linkedin.com/jobs/view/3366313823/
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Role: Director, Customer Success
Location: Remote, United Kingdom
Organization: Harris Computer
As a Director, Customer Success, you will design and implement a new strategic outreach program for S&S’ customers, which ensures that customers derive maximum value and the net benefit from their investment in S&S’ product suite. Cultivate a wildly successful Customer Success Manager team who serve as highly valued, trusted advisors to utility executives, end users, and other S&S champions. Identify opportunities to expand customer relationships and generate new opportunities for growth and innovation. Maintain strong customer retention rates and net promoter scores aligned with corporate goals. Identify product improvement opportunities and work with the S&S Product Management team to develop new features and functionality within the solution to support customer objectives.
Apply here: https://www.linkedin.com/jobs/view/3365872563/
Role: Customer Success Manager
Location: Kiln Farm, England, United Kingdom (On-site)
Organization: Rockwell Automation
As a Customer Success Manager, you will manage the Adoption of Service Agreements to ensure efficient implementation and drive necessary support to support customer success and ultimately the renewal. Use data and workflow information from the Customer Success Platform to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in the portfolio. Translate available customer data contained within the Customer Success Platform and other sources into value delivered to customers by engaging Services contracts and software subscriptions. Communicate value delivered to customers on a periodic cadence using QBR methodology and other means of communication/cadences.
Apply here: https://www.linkedin.com/jobs/view/3373810614/
Role: Customer Success Specialist
Location: Sofia, Sofia City, Bulgaria (On-site)
Organization: Sensata Technologies
As a Customer Success Specialist, you will develop strong and effective internal and external relationships. Participate in the development and submission of customer quotations for assigned tiers following the defined process. Communicate directly with customers on assigned responsibilities and tasks. Assist with the following activities within the regional sales team related to all accounts: account setup, lead times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier-related items. Support the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty, and other customer-related issues, escalations, and discrepancies.
Apply here: https://www.linkedin.com/jobs/view/3373478238/
Role: Customer Success Manager
Location: Remote, Australia
Organization: Instaclustr
As a Customer Success Manager, you will be responsible for the successful retention of customer workloads on the product by NetApp’s portfolio. Grow footprint by expanding current workloads and developing customer advocacy. Improve customer satisfaction and maintain a high level of customer experience, as measured by NPS. Act as a customer advocate to internal teams and be an “expert” in the account. Review support tickets for satisfaction, arrange value add services and coordinate efforts between multi-discipline teams. Provides mentorship and training of other associates at the same level or below on processes and tools; and how to handle more complex issues/requests.
Apply here: https://www.linkedin.com/jobs/view/3366359311/
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