Role: Director of Customer Success
Location: Houston, TX (Hybrid)
Organization: Homebase
As a Director of Customer Success, you will scale a global team and organization that is relentless in driving amazing customer experiences and aligned to the company’s culture of respect for customers, employees, and mission to serve small businesses. Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. Create a productive, high-energy, and achievement-oriented team environment. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment.
Apply here: https://www.linkedin.com/jobs/view/3365672396/
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Role: Director, Customer Success
Location: Remote, United States
Organization: iHeartMedia
As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. You are expected to identify, assess and improve the workflow of, where possible, teams through operational efficiencies by way of systems/tools, automation or adjustments to the existing processes. You’re accountable for the leads of each functional area on adherence & compliance to the standard best practices to deliver high-quality services.
Apply here: https://www.linkedin.com/jobs/view/2805706970/
Role: Customer Success Director
Location: England, United Kingdom
Organization: Splunk
As a Customer Success Director, you will drive customer success strategies and work collaboratively to help selected strategic customers roadmap a solution to achieve their business objectives. Set and monitor performance targets and metrics for the UK team CSM organization. Provide communication to customers regarding the new product capabilities and use cases, as well as help them meet desired outcomes. Meet with Senior Leaders of the company’s most strategic accounts and help guide their commercial vision utilizing the platform and technology. Function as a liaison between customers and various teams at the firm (Account team, Education & Training, Professional Services, Products, etc.).
Apply here: https://www.linkedin.com/jobs/view/3294700942/
Role: Head of Customer Success
Location: London, England, United Kingdom (Hybrid)
Organization: Fitch Learning
As a Head of Customer Success, you will actively lead and own the delivery of the learning programs we provide from the company side, being both key client contact and local escalation point. Supporting such local delivery of global programs managed from other regional centers. Design and execute the operational implementation project plan for the programs we deliver and manage it according to best practices (working closely with the existing Project Management Office). Own and have accountability for achieving the client’s learning outcomes and delivering world-class customer success from Onboarding to Delivery, to post-delivery satisfaction, and continued learning through to billing.
Apply here: https://www.linkedin.com/jobs/view/3335295047/
Role: Head of Customer Success
Location: Remote, New Zealand
Organization: Orah (Previously Boardingware)
As a Head of Customer Success, you will standardize and refine the template for a Success Plan for customers across all segments. Define and oversee lifecycle processes/touch points, including executive sponsor programs, EVR process, “listening points” eg. NPS, usage metrics, etc. Identify areas for continuous improvement. Define and monitor the up-sell/cross-sell pipeline. Continuously research and learn from best practices in the industry. Manage and execute customer success activities like onboarding, training, customer support, customer success management, renewals, Cross-sell/up-sell. and Customer Advocacy.
Apply here: https://www.linkedin.com/jobs/view/3365994876/
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