Role: Sr. Director Customer Success
Location: San Diego, CA, United States (Hybrid)
Organization: Workiz Inc.
As a Sr. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Work with other departments to ensure that the customers are getting the most value from the products and services. Monitor and analyze customer feedback to identify areas for improvement. Identify and implement new ways to improve the customer experience. Collaborate with sales and marketing to create and execute customer acquisition and retention plans. Provide leadership and guidance to the customer success team. Ensure that the customers are happy and get the most value from the products and services.
Apply here: https://www.linkedin.com/jobs/view/3368175067/
Role: Customer Success Lead
Location: Houston, TX, United States (On-site)
Organization: Kongsberg Digital
As a Customer Success Lead, you will be leading the client through the phases of the engagement model. Lead client projects and orchestrate the team of experts toward the desired business outcome. Develop material such as value propositions, business case development, analysis of data and return on investment projections, project plans, and customer road maps to assist the client through their transformation. Provide insights to customers about the product to ensure that they get the most out of the services with the aim of helping grow the customer base. Monitor user behavior and proactively consult to understand the customers’ needs fully and actively solve pain points. Build trust-based solid relationships with clients and internally.
Apply here: https://www.linkedin.com/jobs/view/3363215241/
Role: Customer Success Manager
Location: Remote, United States
Organization: Board International
As a Customer Success Manager, you will drive adoption, value realization, and ROI throughout your portfolio of customers and build a trusted advisor relationship to facilitate successful renewals and identify an expansion pipeline. Facilitate the communication between customers and internal Board teams such as Sales, Support, Community, and Product – and external teams via the Partner network. Safeguard high CSAT/NPS scores, and improve customer relationships to reduce detractors and passives. Play a pivotal role in ensuring the company meets Targeted Gross Renewal Rates and Targeted Net Retention Rates.
Apply here: https://www.linkedin.com/jobs/view/3275897257/
Role: Customer Success Manager
Location: Federal Territory of Kuala Lumpur, Malaysia (Hybrid)
Organization: JustLogin
As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyzing customer health metrics, oversee NPS programs. Represent the voice of the customer to provide input into every core product, and customer experience process. Collaborate closely with team members to support renewals and expansion opportunities. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Being the main point of contact between the company and a number of named accounts.
Apply here: https://www.linkedin.com/jobs/view/3365134354/
Role: Customer Success Officer
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Superhero
As a Customer Success Officer, you will uAct as the first point of contact for customers navigating through the platform. Solve customer queries in time-sensitive situations. Contribute to the operating procedures of the team and the broader business. Collaborate with cross-functional teams to execute company objectives. Gather customer feedback and liaise with CS Leaders on ways to improve the Superhero customer experience.
Apply here: https://www.linkedin.com/jobs/view/3364873971/
The post Nov 21 – Customer Success Jobs appeared first on SmartKarrot l Comprehensive Customer Success.
