Role: Director of Customer Success
Location: Cambridge, MA, United States (On-site)
Organization: Volta Labs, Inc.
As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Develop framework for the Technology Access Program (TAP) to span from “demo lab” to field placements. Work with customers to define objectives and deliverables, monitor progress, provide support, and convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Manage TAP in close collaboration with Product Development and Marketing, and report back to Senior Management and internal stakeholders. Contribute to application development including the design of experiments and collateral development.
Apply here: https://www.linkedin.com/jobs/view/3160069798/
Related Articles
Role: Customer Success Manager
Location: Remote, United States
Organization: QASource
As a Customer Success Manager, you will own the overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Grow accounts in their book of business. Be timely in responses, 24 hours turnaround SLA. Work cross-functionally with engineering to deliver unified business goals. Overlap with the India engineering team to sync on account status, roadblocks and growth opportunities. Remain on top of customer news and new features, and use insights in every meeting to obtain growth.
Apply here: https://www.linkedin.com/jobs/view/3357207692/
Role: Senior Customer Success (B2B Accounting Fintech)
Location: Remote, United Kingdom
Organization: Telleroo
As a Senior Customer Success, you will be the first hire in the Customer Success function, and they’re looking for you to build out processes that will enable their and clients’ businesses to grow. Be the main point of contact for the accountants and a small number SME’s. Run training sessions with partners about new products and opportunities. Power the growth of clients through a proactive advisory in its products and services. Work closely with the Head of Product to determine new features for clients based on their needs. Manage time-sensitive projects in a fast-paced, highly entrepreneurial environment with little supervision.
Apply here: https://www.linkedin.com/jobs/view/3360038100/
Role: Customer Success Lead
Location: Melbourne, Victoria, Australia (Hybrid)
Organization: Zeller
As a Customer Success Lead, you will be managing individual contributors and team leads, with a focus on skills, culture, scalability and leadership by example. This includes day-to-day management/coaching, career development/pathing and team structuring. The building process, systems and procedures that allow Customer Success to scale operations across multiple time zones, and markets and expanded diverse product portfolios. Designing, implementing and operating key processes that enable support and provide support to the merchants, such as dispute resolution, escalations and exception management. Act as a liaison/referral/escalation to other functions including Risk and Compliance Operations, and Marketing and Sales. Continuous improvement of support operating model design and implementation from systems, data, and processes to people.
Apply here: https://www.linkedin.com/jobs/view/3359789194/
Role: Customer Success Manager
Location: Auckland, New Zealand (Hybrid)
Organization: Re-Leased
As a Customer Success Manager, you will create policies and procedures that optimize the customer experience. Create a community based on customer engagement through value-add initiatives for the customer base. Gather and communicate feedback from your customers to ensure the internal teams are focused on the voice of the customer. Act as a product expert and be the face of the firm for your customer base. Provide technical support and training to customers when needed and facilitate upskilling to increase customer engagement and net retention. Assist in educating the customer on the best ways to utilize the products based on their business needs, resulting in upselling opportunities.
Apply here: https://www.linkedin.com/jobs/view/3320160002/
The post Nov 14 – Customer Success Jobs appeared first on SmartKarrot l Comprehensive Customer Success.
