Role: Director of Customer Success
Location: Denver, CO, United States
Organization: Homebot
As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer. You will successfully structure, plan, and drive the team to achieve business goals which may include metrics such as: Customer engagement, Renewal (gross retention rate), Expansion (net retention rate), CSAT/NPS, and Average contract length.
Apply here: https://www.linkedin.com/jobs/view/3352297400/
Role: VP, Customer Success
Location: Remote, United States
Organization: Emburse
As a VP of Customer Success, you will drive Customer Success outcomes. Increase renewal rates and reduce churn. Expand the revenue in accounts through cross-selling and up-sell referrals. Influence future lifetime value through higher product adoption, evolving customers into higher tier solutions evolving and maintaining high customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Define and optimize customer lifecycle. Map customer journey. Develop listening points and CTAs within the customer journey (e.g., usage, satisfaction, etc.). Standardize interventions and CTAs for each point in the journey. Manage customer success activities including customer success management, renewals, support cross-sell and up-sell efforts, and advocacy.
Apply here: https://www.linkedin.com/jobs/view/3351693448/
Role: Customer Success Manager
Location: England, United Kingdom (Hybrid)
Organization: mpro5
As a Customer Success Manager, you will build relationships with key contacts on your accounts and gain a deep understanding of their business needs. Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process. Working closely with the sales team to assist with customer renewals. Work closely with the technical team to drive adoption and reduce churn. Identifying potential up-sell opportunities for new recurring revenue and Professional services. Be the voice of the customer and feedback to the business on what the users like and dislike about the product.
Apply here: https://www.linkedin.com/jobs/view/3348495265/
Role: Customer Success Manager – SaaS
Location: Greater Sydney Area, Australia (Hybrid)
Organization: Carter Murray
As a Customer Success Manager, you will help clients get the most out of the platform and products. Respond quickly to customer support requests and incoming bid requests, helping users to “self-serve”, understand the benefits of using the platform, and unlock the benefits of doing so. Being proactive at identifying potential problems early and supporting the customer to overcome issues. Retaining and growing existing accounts. Be a trusted advisor to the customer and build long-lasting relationships. Helping customers to optimize their projects and delivering project success. Perform consistently and successfully across KPIs and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics.
Apply here: https://www.linkedin.com/jobs/view/3344002578/
Role: Customer Success Consultant (LSP)
Location: Remote, European Union
Organization: XTM International
As a Customer Success Consultant, you will prepare Success Plans for each LSP customer account based on inputs including current entitlement and usage data, relevant product and customer updates or highlights, and clear recommendations to drive value to our LSP partners and their end clients. Lead structured success meetings with LSP customers to review their Success Plan and collaborate with them to maximize positive business outcomes to drive efficiencies within their workflow. Act as a trusted advisor that continuously builds confidence through clear communication and by delivering on commitments. Provide expert coaching to LSP customers on individual elements of the success plan and respond to inbound, ‘how-to’ inquiries that fall between technical support issues and consulting services.
Apply here: https://www.linkedin.com/jobs/view/3352243108/
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