Role: Associate Director, Customer Success
Location: Greater Boston, United States (On-site)
Organization: Saama
As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements. Build and nurture relationships with key customers to build and grow sustainable partnerships and collaborations. Manage a pipeline of jointly targeted accounts, and/or key partnerships, providing insights. Conduct regular business reviews with key accounts contacts to gain insight into their business initiatives and barriers to the success of those initiatives. Growth in customer satisfaction by earning a “trusted advisor” status with senior executives down to the field execution, driving posit.
Apply here: https://www.linkedin.com/jobs/view/3340515164/
Role: Head of Customer Success Operations
Location: Remote, United States
Organization: Quickbase
As a Head of Customer Success Operations, you will collaborate with the VP, GTM Ops and Enablement as well as FP&A and executive leadership in the creation of the Annual Operating Plan (AOP). Drive the implementation of the AOP including team segmentation and alignment, target setting, capacity tracking and utilization. Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, Case Management, CX). Lead the biweekly CX leadership priority review and operations cadence. Support the strategic and on-going reporting needs of the business via QBR/MBR reporting and curation of the core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT).
Apply here: https://www.linkedin.com/jobs/view/3348764538/
Role: Customer Success Manager
Location: Remote, Australia
Organization: Logixboard
As a Customer Success Manager, you will manage customer on-boardings and build relationships with key stakeholders. Express genuine care and empathy. Collect and prioritize input and feedback from stakeholders and identify needs vs. wants. Collaborate with the Sales team to ensure a seamless handoff from Sales to CS. Collaborate with the Product team to groom and enhance our product roadmap. Collaborate with Marketing to build and enhance customer facing collateral. Leverage data to enable processes of adoption and usage. Analyze customer usage to identify patterns for success as well as risk. Develop and maintain KPIs for your list of accounts, customer health, and success throughout the contract life cycle.
Apply here: https://www.linkedin.com/jobs/view/3250151369/
Role: Senior Customer Success Manager
Location: Remote, United Kingdom
Organization: Zenitech
As a Senior Customer Success Manager, you will provide account-level governance and act as a point of escalation for the client. Identify and convert suitable growth opportunities with existing clients. Manage and report on account level revenues and profit margin. Take the lead on commercial and contract negotiations. Identify case-study opportunities. Provide support for Delivery Manager and development teams to ensure they are set up for success. Work closely with sales, finance and delivery teams to achieve client outcomes.
Apply here: https://www.linkedin.com/jobs/view/3306514818/
Role: Customer Success Manager, UK
Location: London, England, United Kingdom (Hybrid)
Organization: Brightcove
As a Customer Success Manager, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Manage complex renewals involving multiple teams early enough to support renewal and mitigate risks. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base. Proactively solve problems for the customer and draws upon their ability to lead, empathise, with a sense of urgency to bring things to a quick resolution.
Apply here: https://www.linkedin.com/jobs/view/3348903018/
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