Role: Senior Customer Success Manager
Location: Remote, United States
Organization: Sigma Computing
As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness. Ensure successful customer adoption by building relationships and regular engagement. Become a Sigma champion and product expert, customers will look to you for advice and expertise. Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals. Capture product feedback from customers and engage with the product team to improve our product roadmap. Work with the Sigma support team to ensure that customer requests and escalations are resolved. Identify and achieve targets on renewal rates, customer satisfaction, expansions and upsells. Review customer usage analytics and identify customers at risk of churn.
Apply here: https://www.linkedin.com/jobs/view/2978074973/


Role: Sr Director, Customer Success Solution Engineering
Location: Plano, TX, US (On-site)
Organization: Trellix
As a Sr Director of Customer Success, you will take ownership of the technical adoption journey across the portfolio, designing delivery activities across customer success, professional services, learning and support. Responsible for technical adoption and customer health, enabling customer retention and expansion through defined use cases and methodologies for deployment. Engage and lead cross-functional and geographically disperse teams in the development and execution of Customer Success product roadmaps. Curate product technical best practices and methodologies to use in customer success delivery. Develop enablement pathways an curricula to enable technical job roles on current products, and in support of future product releases. Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems.
Apply here: https://www.linkedin.com/jobs/view/3334346322/


Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Coralogix
As a Customer Success Manager, you will understand customers’ technical requirements and business goals to consistently deliver value. Build a successful game plan for each customer based on data analysis and customer’s needs. Analyzing different data sources to understand the customer’s big picture. Establish relationships and engage with technical and business counterparts to drive product adoption, renewal and expansion. Train and coach customers through a successful onboarding process, adoption phase and ongoing usage. Conduct QBRs with customers to consistently reflect delivered value and ensure customers’ needs. Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap. Partner with Sales team on renewals, upsells, cross-sells, and expansion opportunities.
Apply here: https://www.linkedin.com/jobs/view/3331187434/


Role: Customer Success Manager
Location: London Area, United Kingdom (On-site)
Organization: Toqio
As a Customer Success Manager, you will work closely with some of the world’s most exciting Fintech companies and innovators in the financial services industry. Lead structured success meetings with customers to drive their Success Plan and promote the value of the product. Work with a cross-functional team (Product, Tech, Sales). Manage Long-term customer relationships. Be proactive in reviewing customers’ complaints and concerns and seek to improve customer experience. Provide product trainings and assist customers in navigating the platform. Facilitate demos and training and help implement new functionalities, plans or products to your customers.
Apply here: https://www.linkedin.com/jobs/view/3337361493/


Role: Customer Success Manager
Location: Mohali district, Punjab, India (On-site)
Organization: Suffescom Solutions Pvt. Ltd.
As a Customer Success Manager, you will review customer queries and concerns and seek to improve all aspects of the customer experience with the company. Will be responsible for cross-selling and Up selling as per the client’s needs. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. Look at customer performance data on a daily basis and communicate areas of opportunity. Ensure retention and satisfaction of all assigned clients. Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for using the Company platform. Ensure customer satisfaction. Identify any potential issues proactively before the customer reports them.
Apply here: https://www.linkedin.com/jobs/view/3337549517/

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