Role: Customer Success Director
Location: Remote, United States
Organization: Vonage
As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high-levels of product utilization, and enables true business value attainment. Maintain an effective account governance process in collaboration with customers’ key stakeholders as well as the internal account team. Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts. Support the marketing programs that develop customer-specific case studies and references. Collaborate cross-functionally to extend the reach and capability of the Customer Success team. Execute on growth strategies and drive demand for incremental solutions.
Apply here: https://www.linkedin.com/jobs/view/3316040365/


Role: Customer Success Manager
Location: Austin, TX, US
Organization: Sensi.AI
As a Customer Success Director, you will be onboarding high value customers, including system training and deployment. Build and maintain strong, long-lasting customer relationships. Increase the retention and growth of the most valuable customers. Represent the voice of the customer to provide feedback and insights via high touch relationships into the core product and marketing processes. Identify business opportunities with customers to improve retention. Be a trusted partner for the customer on the use-case and product functionality. Collaborate closely with global team members. Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.
Apply here: https://www.linkedin.com/jobs/view/3315831447/


Role: Director, Customer Success (Hybrid – London)
Location: London, England, United Kingdom (Hybrid)
Organization: TixTrack
As a Director of Customer Success, you will work with key stakeholders on the Nliven product roadmap. Ensure information from key clients is being communicated to the appropriate group and action is being taken by collaborating with the Nliven Development and Ticketing Services teams. Support the sales process by communicating with prospective clients, as needed. Help clients get the most out of Nliven including integrated product offerings such as CRM, reporting, etc. Establish clear retention goals and process milestones for the client and Customer Success team to work toward. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solutions for their needs. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Apply here: https://www.linkedin.com/jobs/view/3318464685/


Role: Customer Success Manager WA / SA
Location: Perth, Western Australia, Australia (Hybrid)
Organization: Ingram Micro Cloud
As a Customer Success Manager, you will serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more. Build relationships with the assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude. Develop and execute a proactive and customer-specific business strategy to retain and grow the recurring revenue base within assigned customer base. Know your assigned customers’ business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a ‘never lose a subscription’ approach.
Apply here: https://www.linkedin.com/jobs/view/3318725247/


Role: Customer Success Manager
Location: Victoria, Australia (Hybrid)
Organization: Zitcha
As a Customer Success Manager, you will orchestrate overall relationships with assigned clients, which will include joint business planning and deep understanding of their business operations, goals and needs. Grow adoption & usage across the client’s partner and brand networks, ensuring retention of Retailer and expansion of contact list across Retailer accounts. Build Customer Success Plans and establish critical goals to aid the Retailer in achieving their objectives. Work with Retailers to ensure operational efficiencies are established and problem-solve where improvements can be made. Maintain current functional and technical knowledge of the Zitcha platform and future products/features. Manage client expectations with an understanding of budget allocations and revenue opportunities to achieve and exceed established goals as well as being able to understand scaling and inventory restrictions.
Apply here: https://www.linkedin.com/jobs/view/3308545052/

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