Role: Senior Director of Customer Success
Location: Washington DC-Baltimore Area, US (Hybrid)
Organization: TitanHouse
As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Develop and demonstrate deep knowledge of their platform and the business processes surrounding retail in-store execution. Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Serve as the escalation and resolution point for CSMs to address individual customer issues and concerns. Interact with other areas of their business to ensure customer success, such as Product and Engineering.
Apply here: https://www.linkedin.com/jobs/view/3295432074/


Role: Customer Success Manager #1437
Location: Dallas, TX, US
Organization: Genius Road
As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention. Foster relationships and uncover additional client needs while also generating referrals/leads to other clients and consultants. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies. Attend college recruiting events, conferences, seminars to help strengthen the company brand. Interact with potential candidates on social media and professional networks to develop talent pipelines for future hiring needs. Maintain accurate sales/recruiting database and record of critical events.
Apply here: https://www.linkedin.com/jobs/view/3295458227/


Role: Customer Success Manager, Global
Location: Melbourne, Victoria, Australia
Organization: BrightEdge
As a Customer Success Manager, you will develop trusted relationships with decision makers in each account, understand their strategic goals, and develop performance plans to partner on these goals. Work closely with customers to deliver on business goals and digital marketing success. Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company. Deliver ongoing Performance Projects to ensure ROI. Understand level of adoption and assess the risk in renewing existing contracts. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Develop new materials – presentations, best practices, roll-out plans, QBRs.
Apply here: https://www.linkedin.com/jobs/view/3299702512/


Role: Customer Success Manager
Location: Greater Melbourne Area, Australia (Hybrid)
Organization: preezie
As a Customer Success Manager, you will be an expert in eCommerce data analysis including conversion rates, revenue, average order value and other Google Analytics metrics and preezie analytics providing insights to the customers, Product Teams and Senior Leadership. Own the end to end management of conversion optimization plans on a fortnightly, monthly and quarterly cadence including research, build and deployment. You will have mapped out all Customer retention activities and customer upselling to prevent churn and expand preezie commercial footprint. Become the “go to” person for the customers when they are moving through the optimization process thus ensuring that expectations are exceeded.
Apply here: https://www.linkedin.com/jobs/view/3299679978/


Role: Customer Success Manager
Location: Gold Coast, Australia
Organization: Apiiro
As a Customer Success Manager, you will represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape the solution. Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is the success. Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals. Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage.
Apply here: https://www.linkedin.com/jobs/view/3299223559/

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