Role: Director of Customer Success – Remote
Location: Remote, Seattle, WA, US
Organization: Diversio
As a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers. Provide direction and expertise on DEI topics to enterprise clients as well as the Customer Success team. Own the Customer Success team’s performance metrics and be responsible for guiding the team to meet and exceed goals. Partner closely with Marketing, Sales, Product and other internal stakeholders to rally the organization around customer outcomes. Focus on developing the Customer Success team – coaching them to deliver ROI and strategic guidance for their customers. Foster a learning culture, focused on high-performance, agility, and creativity within the team.
Apply here: https://www.linkedin.com/jobs/view/3274245284/


Role: Customer Success Manager
Location: Greater Sydney Area, Australia
Organization: NetApp
As a Customer Success Manager, you will ensure customer success through process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications. Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize the greater value. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization. Conduct outreach efforts to stay aware of evolving customer needs and educate stakeholders on NetApp’s value proposition and best-in-class offering. Create relationship maps within accounts with plans to expand depth and quality of relationships.
Apply here: https://www.linkedin.com/jobs/view/3282186535/


Role: Customer Success Manager (ANZ)
Location: Sydney, New South Wales, Australia
Organization: Fivetran
As a Customer Success Manager, you will increase usage horizontally and vertically by identifying areas of potential growth within each account. Prevent churn by maintaining strong and meaningful relationships with customers. This includes always having a pulse check on accounts that may need additional support temporarily. Collaborate with customers in a strategic manner to develop their success road map. Collaborate with your team, Marketing, Technical Success Managers, Product and Support when appropriate. Identify product feedback from customers, spotting trends and surfacing to help shape the product road map.
Apply here: https://www.linkedin.com/jobs/view/3244323959/


Role: Customer Success Specialist
Location: Burlington, ON, Canada (On-site)
Organization: TransUnion
As a Customer Success Specialist, you will solve client problems and diffuse escalated matters. Provide documentation of issues and root causes for future issue avoidance. Maintains appropriate standards of communication and service to all customers in order to anticipate and meet their needs. Updates internal reporting to keep all stakeholders informed of industry and market trends and the status of various accounts. Resolves issues relevant to project/program deliverable(s) within area of expertise. Performs other related duties as assigned.
Apply here: https://www.linkedin.com/jobs/view/3282307881/


Role: Customer Success Specialist
Location: Burlington, ON, US (Hybrid)
Organization: Eaton
As a Customer Success Specialist, you will provide technical support to channel partners, independent and retail customers. Proactively communicate in a timely manner with external customers regarding; order verification, order status, pricing, and shipment status. Mentor and train coworkers on technical aspects of the product to build their technical acumen. Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Provide technical product information; and prepare price quotations for customers and distributors. Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses). Promotes customer satisfaction and achieves cycle time reduction through team-based problem-solving. Regularly participates in cross-functional teams to solve recurring customer issues.
Apply here: https://www.linkedin.com/jobs/view/3282177179/

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