Role: Head of Client Success, West Region
Location: Malvern, PA, US
Organization: Vanguard
As a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment. Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Leads senior and experienced direct reports and colleagues while holding the team accountable to high standards and developmental goals; holds crew and self accountable to financial targets. Setting clear growth and retention strategy for the assigned market segment.
Apply here: https://www.linkedin.com/jobs/view/3268275307/


Role: Customer Success Manager
Location: New York, NY, US
Organization: HiBob
As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Optimize and make sure the client is using bob according to the best-practices. Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with the customers with the drive to help them change their workplace and achieve their business goals. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
Apply here: https://www.linkedin.com/jobs/view/3270519660/


Role: Customer Success Manager I
Location: Sydney, New South Wales, Australia
Organization: Mindbody
As a Customer Success Manager, you will gain an understanding of the customer’s needs and propose solutions that lead to efficient product usage and expansion, which is accomplished by creating Success Plans for customers. Maximize adoption by interfacing with the customers, advising them on best strategies and seeing value in their investment. Identify early expansion indicators and relay opportunities to the partners in Account Development. Assist in the collection of customer feedback on social media platforms. Be a positive contributor to the collective team in order to maximize Mindbody’s short and long-term revenue goals. Maintain high levels or customer retention and customer satisfaction within your portfolio. Evolve to match industry trends in Wellness and Customer Success.
Apply here: https://www.linkedin.com/jobs/view/3274588983/


Role: Customer Success Manager
Location: Greater Sydney Area, Australia
Organization: NetApp
As a Customer Success Manager, you will ensure customer success through process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications. Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize the greater value. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization. Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus. Create relationship maps within accounts with plans to expand the depth and quality of relationships.
Apply here: https://www.linkedin.com/jobs/view/3276914080/


Role: Customer Success Specialist
Location: Burlington, ON, Canada (Hybrid)
Organization: Eaton
As a Customer Success Specialist, you will provide technical support to channel partners, independent and retail customers. Proactively communicate in a timely manner with external customers regarding; order verification, order status, pricing and shipment status. Mentor and train coworkers on technical aspects of the product to build their technical acumen. Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Manage order changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry. Provide technical product information, and prepare price quotations for customers and distributors. Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
Apply here: https://www.linkedin.com/jobs/view/3276905757/

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