Role: Client Success Director
Location: Remote, Massachusetts, United States
Organization: Agero, Inc.
As a Client Success Director, you will develop and execute strategic account management plans for your client portfolio. Build and maintain strong, long-lasting client relationships. Curate and grow a healthy pipeline of new prospects and leverage Marketing to help create thought leadership and campaigns to drive top of the funnel activities. Collaborate with Marketing and Product to deliver critical information related to the solutions and products. Drive your team to create materials to deliver value program performance insights for internal leadership and clients in the form of monthly reporting and business reviews. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. Ensure the timely and successful delivery of the products and services according to needs and objectives.
Apply here: https://www.linkedin.com/jobs/view/3212408322/
Role: Customer Success Manager, SMB
Location: New York, NY, US (Hybrid)
Organization: Yotpo
As a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions. Build strong relationships with clients based on your ability to earn their trust and deliver value. Demonstrate the continuous value of the solutions by successfully renewing annual customers. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Simultaneously and successfully manage multiple client relationships. Identify and manage opportunities to organically grow your portfolio of clients by delivering additional solutions and tools based on business needs.
Apply here: https://www.linkedin.com/jobs/view/2807578166/
Role: Customer Success Manager – SMB
Location: London, England, United Kingdom
Organization: HiBob
As a Customer Success Manager, you will manage a large portfolio of small accounts with a focus on enablement at scale and value realization, yielding to a super-high renewal rate. Assess client health and develop strategies to mitigate churn with proactive health plans. Identify, own, upsell and uplift opportunities. Optimize and make sure the client is using bob according to the best practices and is getting value from bob. Execute Business Reviews, training, check-in calls, and feature implementation. Work with the customers with the drive to help them change their workplace and achieve their business goals. Become the customer advocate in Hibob, collaborating with the Product, Development, Marketing, and Sales teams. Establish and maintain relationships with key stakeholders to promote internal advocacy.
Apply here: https://www.linkedin.com/jobs/view/3257528711/
Role: Senior Customer Success Manager
Location: Bengaluru, Karnataka, India (On-site)
Organization: Imperva
As a Customer Success Manager, you will be the face of Imperva to the clients and you will be the bridge between their needs and the technology. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues, support cases logged. Guide the customer on product capabilities, usage and best practices. Work with internal stakeholders including Support, Engineering, Product Management and Sales to advocate customer needs, drive product usage and identify growth opportunities. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain in-depth understanding of company technology, products, and services.
Apply here: https://www.linkedin.com/jobs/view/3265656222
Role: Customer Success Manager – SaaS
Location: Greater Sydney Area, US (Hybrid)
Organization: Carter Murray
As a Customer Success Manager, you will be helping clients get the most out of the platform and products. Responding quickly to customer support requests and incoming bid requests, helping users to “self-serve”, understand the benefits of using the platform, and unlock the benefits of doing so. Being proactive at identifying potential problems early and supporting the customer to overcome issues. Being an expert in the application of the products. Retaining and growing existing accounts. Be a trusted advisor to the customer and build long-lasting relationships. Helping customers to optimize their projects and delivering project success. Perform consistently and successfully across KPIs and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics.
Apply here: https://www.linkedin.com/jobs/view/3257534958/
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