Role: Vice President, Customer Success
Location: Washington, DC, US (On-site)
Organization: Inspiration Mobility
As a Vice President of Customer Success, you will be assisting to close new customer sales and overseeing customer onboarding to ensure a smooth and seamless process. Owning the day-to-day relationships with all customers to fully learn their needs and delight them in the delivery of products and services. Identifying, building, and integrating the internal processes and success metrics required throughout the customer journey. Delivering against KPIs, refining and tracking metrics that ultimately drive customer retention and expansion. Partnering with the EV Transition team to accelerate customer adoption of EVs and grow customer revenue. Developing and maintaining in-depth knowledge of Inspiration Fleet and Energy products and services to provide customers with enhanced solutions and drive revenue.
Apply here: https://www.linkedin.com/jobs/view/3226922955/


Role: Customer Success Manager
Location: Remote, California, United States
Organization: Wiley
As a Customer Success Manager, you will be responsible for assisting faculty in implementing and integrating WileyPLUS and Knewton Alta at key new adoptions. Consult instructors on the implementation of WileyPLUS or other digital product. Ensure training takes place and that they are ready when their course starts. Conduct check-ins with Digital Learning Executive partner to review status of opportunities and existing business. Partner with the DLE to identify core existing customers and take part in effective retention strategies to reduce WileyPLUS churn and ensure a better experience for the installed customers. Conduct re-training with key customers to ensure all large adoption customers are power users.
Apply here: https://www.linkedin.com/jobs/view/3231482800/


Role: Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: SleekFlow
As a Customer Success Manager, you will drive adoption, growth, and retention o fthe customers by building trusted relationships and delivering the maximum value of the product. Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform. Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency. Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights.
Apply here: https://www.linkedin.com/jobs/view/3216229545/


Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: IDC
As a Customer Success Manager, you will partner with internal stakeholders and clients to deliver high-value outcomes and experiences, and predictable growth for the business. Deliver and communicate ROI for IDC clients throughout the customer journey. Learn your client’s organizational and individual needs while proactively identifying and delivering IDC resources to achieve valuable outcomes. Serve as the primary contact for the onboarding of new customers, training, and ongoing customer inquiry support for short-term and long-term projects. Gauge customer engagement levels and find creative solutions to drive deeper value. Work with internal partners on customer feedback management and reporting. Analyze customer feedback and build reports for senior leaders.
Apply here: https://www.linkedin.com/jobs/view/3230866311/


Role: Customer Success Consultant
Location: Perth, Western Australia, Australia (Hybrid)
Organization: Compass Education
As a Customer Success Consultant, you will manage the overall workflow for implementation, training, and account management of assigned signature schools. Implementation of new modules with customers. Complete onsite/remote training sessions & account management visits. Ensure the highest level of service for your portfolio of clients. Ensure all schools in your portfolio are active promoters of the platform. Build relationships with school leadership to ensure product rollout success. Provide clear notes and feedback and escalate customer concerns appropriately. Provide phone, email, and in-person support to Customers when needed. Escalate concerns appropriately to ensure maximum customer satisfaction.
Apply here: https://www.linkedin.com/jobs/view/3227509497/

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