Role: Head of Customer Success
Location: New York, NY, US
Organization: Fraction
As a Head of Customer Success, you will build and manage a team of customer success specialists based in the UK, USA and Asia. Manage strategic and key relationships with clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Oversee the client success team which includes a Customer Success Representatives, 1st Line Customer Support teams, and MI Analysis teams. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. Communicate effectively with both internal and external stakeholders to understand customer needs, maximize retention and growth. Analyze communication logs to best and efficiently triage customer requests. 
Apply here: https://www.linkedin.com/jobs/view/3210935366/


Role: Customer Success Manager 
Location: New York, NY, US (Hybrid) 
Organization: Rokt 
As a Customer Success Manager, you will manage client relationships and deliver customer-obsessed service to the assigned book of business of $3M+ annually. Launch new partnerships and help clients see success on Rokt through dedicated account management. Drive continued revenue growth from assigned accounts year over year, in-line with company growth. Partner with business development team to onboard new clients, navigate relationships, and bring prospective clients to see success with Rokt. Analyze opportunities for key accounts and drive strategic optimizations. 
Apply here: https://www.linkedin.com/jobs/view/3019131897/


Role: Customer Success Manager 
Location: London, England, United Kingdom 
Organization: LiveRamp
As a Customer Success Manager, you will manage and grow the joint success across the current and future account portfolio. Engage with and grow the relationship with close partners and advisers to build strong value based relationships e.g. media agencies and system integrators. Collaborate closely with Product, Sales and Marketing to develop program solutions that expand and deepen these relationships. A client can take many forms, from direct Brand to Agency, the solutions have a part to play across different stakeholders. Identify new opportunities where LiveRamp can add value with these strategic partners. Grow your own career through successful year on year achievements. Contribute towards building a great company. 
Apply here: https://www.linkedin.com/jobs/view/2991569794/


Role: Customer Success Manager 
Location: London, England, United Kingdom (On-site) 
Organization: Page Personnel
As a Customer Success Manager, you will lead and improve processes to align with company values and improve client retention. Improve the complaint journey for Customers and ensure this is consistent business-wide through sharing best practice. Work with large data sets and report and analyse to provide insight. Develop and facilitate training across the bank to inspire improved Customer Experience. Spearhead new initiatives that will beat the competition and keep customer centricity at the heart of everyday activity! 
Apply here: https://www.linkedin.com/jobs/view/3210144287/


Role: Customer Success Manager 
Location: Brisbane, Queensland, Australia (On-site) 
Organization: Talenza
As a Customer Success Manager, you will manage and resolve day-to-day requests for support, questions, and enquiries about functionalities and features. Perform 1st-level troubleshooting and problem diagnosis before engaging product and/or support teams. Investigate and diagnose core user issues and develop resolution plans or workarounds to ensure minimal disruption to business and user experience. Engage the appropriate product management or support teams upon triage and categorization of enquiries. Maintain an existing knowledge base to assist with quick issue resolution. Develop into a subject matter expert (SME) with the ability to upskill stakeholders and customers. Provide insight into trends of inquiries and gaps as input to the product backlog and roadmap. 
Apply here: https://www.linkedin.com/jobs/view/3202444111/

The post Aug 08 – Customer Success Jobs appeared first on SmartKarrot l Comprehensive Customer Success.