Role: Sr. Director of Customer Success 
Location: Lafayette, Louisiana Metropolitan Area, US
Organization: SchoolMint
As a Sr. Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Provide the vision and direction of customer success (Support & Professional Services) strategy and processes with innovation and creativity. Oversee CS P&L, Enable and accelerate profitable revenue growth through increasing renewal rates and reducing churn. Influencing future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Develop company-wide customer success motion integrating processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc). Work closely with the Sales teams to develop success strategies and customer growth plans. Maintain, develop and execute key performance metrics to ensure high customer satisfaction and low attrition rates. 
Apply here: https://www.linkedin.com/jobs/view/2710066172/


Role: Customer Success Manager 
Location: Remote, Kansas City Metropolitan Area, US  
Organization: TripleBlind
As a Customer Success Manager, you will lead implementation kickoff calls to determine customer requirements, goals, and define a deployment project plan to complete rollout. Facilitate workshops to help the users understand the product and the advantages. Drive product adoption by learning customers’ goals and suggesting ways to help achieve them through process, product and roadmap requests. Work with your technical counterpart to map customers’ objectives to concrete steps in the rollout plan, and then ensure those steps are completed. Collaborate with Support and Engineering to resolve customer challenges, answer questions, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible. Represent the customer during product development. Serve accounts that range from small startups to very large enterprises. 
Apply here: https://www.linkedin.com/jobs/view/2710143480/


Role: Customer Success Manager 
Location: City of London, England, United Kingdom
Organization: Skillcast
As a Customer Success Manager, you will be responsible for a portfolio of clients. Set up and configure learning portals for your clients. Manage day-to-day requests such as adding users, assign courses, and set up communications. Provide support to client administrators and their users via email and telephone. Train client administrators how to use the learning portals using screen share. Suggest improvements to client administrators and obtain feedback on the performance. Engage clients to build lasting relationships. 
Apply here: https://www.linkedin.com/jobs/view/2706243447/


Role: Customer Success Manager 
Location: Remote, United Kingdom  
Organization: SpotOn Connections
As a Customer Success Manager, you will be the voice of the customers – you will understand the clients’ business issues and ensure that the best possible solution is proposed. Manage the client relationship through effective and timely QBRs and constantly seek opportunities to add value to the customers. You will share these ideas with your peers to ensure we are maximising value for all the customers. Work with the best practices to ensure that commercial targets are met and also exceeded by working with the sales team to put forward proposals and solutions for new growth opportunities. Be the first point of contact for issues or escalations and will use best practices to follow up and resolve. 
Apply here: https://www.linkedin.com/jobs/view/2706605884/


Role: Customer Success Manager 
Location: Sydney, New South Wales, Australia
Organization: Salt
As a Customer Success Manager, you will manage the sales cycle across a portfolio of clients (up to 100 SME accounts), with an active sales pipeline. Create, identify, and qualify selling opportunities by maintaining regular contact with your clients. Grow the accounts in your client portfolio through cross-and-up-selling. Provide the highest levels of customer service. Deliver against your sales targets and pipeline commitments. Collaborate with other teams including Support, Client Services, Corporate Sales, and channel. Maintain a high degree of account management and control. Continually develop your industry and local market knowledge and demonstrate commercial understanding. In time, develop strategic growth plans for key accounts in your portfolio. 
Apply here: https://www.linkedin.com/jobs/view/2701394747/

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