Role: Director, Customer Success
Location: Louisville, CO, US
Organization: Envysion, Inc.
As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction. Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology. Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience. Create and foster a high-quality work environment that helps attract, motivate and retain high-performing team members. 
Apply here: https://www.linkedin.com/jobs/view/2639119821/


Role: Manager, Customer Success 
Location: Boston, MA, US
Organization: WhiteSource
As a Manager of Customer Success, you will be hiring, training, developing, and retaining talented engaged Customer Success Managers; coaching and mentoring, evaluating job performance, providing meaningful, timely feedback, and appropriately addressing performance issues. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Continually identify ways to mitigate any risk that threatens customer growth, satisfaction, or renewal Qualifications.  
Apply here: https://www.linkedin.com/jobs/view/2566009304/


Role: Customer Success Manager 
Location: Sydney, New South Wales, Australia
Organization: Datisan, an Xpon Technologies company
As a Customer Success Manager, you will be responsible for understanding how to translate business needs and goals into product and solution selling. Developing and maintaining professional relationships with key decision-makers at the strategic clients. Managing expectations and day-to-day interactions with executive clients & sponsors. Being recognized as a trusted adviser by key clients. Closely managing and nurturing accounts to identify and eliminate the risk of attrition and collaborating with the CEO and COO to handle client escalations and coaching opportunities. 
Apply here: https://www.linkedin.com/jobs/view/2639166659/


Role: Customer Success Manager 
Location: Sydney, New South Wales, Australia
Organization: Branch
As a Customer Success Manager, you will demonstrate how marketing teams and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits. Work with 20-25 top accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features. Provide business, technical, and product knowledge in support of post-sales activities in order to ensure customer satisfaction. Work with the growth team to design and execute customer success campaigns. Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering. Make every Branch user happy with every interaction, regardless of deal size. 
Apply here: https://www.linkedin.com/jobs/view/2644983462/


Role: Customer Success Manager 
Location: Bengaluru, Karnataka, India
Organization: Informatica
As a Customer Success Manager, you will manage the onboarding process for Informatica’s customers. Develop and execute customer success plans and tracking and reporting on key metrics for customer adoption and success. Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer. Develop a trusted advisor relationship with customers and develop them into reference customers. Drive periodic customer sessions and steering committee meetings to understand their environment, business needs and culture. Design metrics and measures for determining the ROI on Informatica Products by the customer. Identify up-sell, growth opportunities and collaborate with sales teams to ensure growth attainment. Bring together cross-function teams and stakeholders to proactively resolve customer pain points. 
Apply here: https://www.linkedin.com/jobs/view/2597807260/

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