Want to understand what your customers expect from you? Want to measure your Net Promoter Score? Online surveys are the best tool to gather the required information from your valuable customers. Though traditional Survey methods tend to fetch you results, over the years, online survey tools such as Survey planet, Survicate, SurveySparrow have taken over the competitive market.
The significant advantages of an online survey tool made it a popular option amongst users.
Why Go For An Online Survey Tool?
An online survey tool reduces your effort of manually developing a survey every time. Besides, a tool will be convenient for you in order to get creative with your survey. The ease at which you can edit your survey is also worth mentioning.
Still not convinced? Alright! Here are 5 reasons why you should choose an online survey tool:
Higher Response Rate:
An online survey tool will surely give you more responses. Filling in the details online is easier compared to writing your answers down on paper.
Faster:
The turn-around time for an online survey tool is much less. All the answers submitted online are recorded immediately. Thus, reducing the waiting time to capture data manually.
Error-free:
Since the information is captured while the audience is submitting their response, the chances of any error are less.
User-friendly:
Few clicks and button presses are required to fill up survey forms online, making it easy for the customers to fill in their responses.
Genuine Response:
The possibility of getting genuine responses through online surveys is higher. An online survey tool can be made engaging, ensuring valuable and genuine responses.
Survey Planet vs Survicate: A Detailed Comparison
Survey Planet:
The California based company, Survey Planet, promises to enhance the online survey experience of their customers. The prime focus of Survey Planet is to design intuitive, creative surveys. This easy-to-use platform offers powerful free tools to create, share and review surveys. Survey Planet supports features like custom themes, preset questions, question branching, and so on.
Survicate:
Survicate was established in 2013. They specialize in gathering customer insights. The tool was launched with an aim to become the best in the market. Survicate is on a mission to help businesses collect and act upon customer’s feedback. Being a survey and NPS software, Survicate also specializes in targeted surveys that can be integrated on websites, web apps, and mobile apps.
Survey Planet vs Survicate: Features
Survey Planet and Survicate are giant online survey tools. And both have undeniable features to offer.
Features of Survey Planet:
Survey Planet provides two sets of features. One comes with the free package and the other set is included in the paid packages. Unlike other online survey platforms, unlimited responses, endless questions, and unlimited surveys are a part of the free package. Apart from these, the salient features of Survey Planet include:
Custom Theme:
Survey Planet allows you to customize the theme of the survey based on your requirement. This feature enables you to personalize the images, color, fonts, questions – in short, every bit of the survey. That’s just not it! You can also customize the CSS using the advanced option. Once the theme is saved, it can also be used further for other surveys.
Branching Questions:
You can display or skip questions for a respondent using the branching question feature. Suppose your survey is asking if someone is interested in a dance show. If the respondent’s answer is No, then the next question, which asks them about the performers they would want to see on the stage, will make no sense to the respondent. Hence, removing (skipping) the question will be a better idea. Again, if they answer Yes, then displaying the question will be relevant.
Exporting Data:
Survey Planet allows you to export the survey data in multiple formats like PDF, Word, Excel, JSON, CSV.
Survey Result Filtering:
This feature from Survey Planet enables you to sort your data based on specific conditions like participant’s response, date of response. It is advantageous when you want to understand your audience better and focus on particular aspects.
Optional Comments:
Add that little spice to your survey! Use this feature to leave special comments along with your question. You can also add this space to let your respondents add comments in addition to their answers.
Features of Survicate
Survicate is loaded with features to make your surveys impactful. Let’s look at some of the valiant features offered by them.
Email and Link Surveys:
Survicate allows you to build link and email surveys. Customize your surveys as per your requirement and embed them into your emails. You can also share surveys with hyperlinked images. Here, you can track every response and follow up with your customer. Survicate also lets you share your survey with over 35 email providers, including Hubspot and Mailchimp.
Net Promoter Score Surveys:
Measuring the net promoter score is essential for your business, and Survicate understands that. Hence, the platform enables you to design NPS surveys with ease using no-code. The NPS surveys can be scheduled at regular intervals.
Built-in analytics:
This feature lets you track every minute detail of your survey like analyzing the completion rate, understanding the responses for your surveys. The intuitive, easy-to-use dashboard provided by Survicate enables you to delve deep into the responses to address the pain points and increase your overall growth.
Feedback Button:
Gather feedback from your website visitors easily with the Feedback Button. Let your customers know that you are open to feedback. You can place the feedback button anywhere on your page and ensure that your customers do not miss sharing their feedback with you.
Mobile-app Surveys:
Do not restrict your survey to any specific device. Let your customers be comfortable and share their valuable feedback from any device – be it your mobile, laptop, or tablet!. Survicate allows you to design in-app surveys without you worrying about coding.
SurveySparrow, another online survey tool, lets you build conversational surveys that are compatible with multiple devices. You can also use offline surveys to get data remotely from anywhere. Try it now for FREE!
14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo?
Survey Planet vs Survicate: Templates
Survey Planet Templates:
There is a wide range of template themes and questions available with Survey Planet. Pick your favorite theme and relevant questions that befits your requirements.
Survicate Templates:
Survicate caters to you with more than 50 preset templates to meet all your needs. Users with no knowledge of designing a survey can also use these templates to create their survey seamlessly.
Survicate vs Survey planet: Integrations
Survey Planet Integrations:
Survey Planet allows you to integrate with software like Google Analytics, Optimizely, Segment, Woopra, and KISSmetrics.
Survicate Integrations:
With Survicate, you can integrate your survey on multiple platforms of different types – Customer Support, Email, Analytics, Marketing automation, etc. Here is a list of software that can be integrated with Survicate:
- Active campaign
- Zendesk
- Intercom
- Productboard
- Coda
- Airtable
- Optimizely
- Google Analytics
- Salesforce
- Insightly
- Help Scout
- Mixpanel
- Zapier
- Hubspot
- Campaign Monitor
- MailChimp
- Invoice Berry
Survey Planet vs Survicate: Pricing
Survey Planet Pricing:
This platform has two simple sets of pricing where one is a free package, and the other one is Survey Planet Pro. The Survey Planet Pro costs $20 USD per month or $18 USD per year.
Survicate Pricing:
Survicate segregates its pricing into 4 slabs – Free, Essential, Professional and Ultimate.
The Essential package costs $89 per month. In contrast, the Professional package costs $159 USD per month, and the Ultimate package costs $419 per month.
Survey Planet and Survicate: Alternatives
Survey Planet Alternatives:
If you like Survey Planet, you might like the alternatives of it too!
The top 10 Survey Planet alternatives are:
- Survey Sparrow
- JotForm
- SurveyMonkey
- Typeform
- Wufoo
- ZohoSurvey
- Alchemer
- SurveyLegend
- Google Forms
- QuestionPro
Survicate Alternatives:
Not just Survey Planet, Survicate has alternatives as well!
Here are some of the alternatives of Survicate:
- SurveySparrow
- Formstack
- G2 Storefront
- SurveyMonkey
- User Testing
- Google Surveys
- Doodle
- Constant Contact
- MailChimp All-In-One Marketing Platform
- Hotjar
About SurveySparrow
SurveySparrow is an alternative for both Survey Planet and Survicate. It is one of the most beneficial online survey platforms and specializes in building engaging surveys. The conversational survey mode of SurveySparrow guarantees higher and genuine responses. SurveySparrow provides a plethora of features to choose from. White-label Surveys, Mobile-first Surveys, Customizable surveys are some of the significant features of the tool.
Survey Planet vs Survicate vs SurveySparrow:
Be it Survey Planet, Survicate or SurveySparrow, all the three of them ace in their respective spaces and can be treated as an alternative to one another.
While Survey Planet offers a lot in their free feature, Survicate is a pro survey and NPS Software. On the other hand, SurveySparrow masters the art of asking the right question in their conversational and engaging surveys.
Wrapping it up…
Each of these platforms has its own pros and cons. It was an effort from our end to help you choose the right survey tool. Apart from these two, you can try out other available platforms in the market to understand and pick the one that suits you the best.
The post Survicate vs Survey Planet: Detailed Comparison appeared first on SurveySparrow.
This post first appeared on 10 Excellent Ways AI Is Enhancing Customer Experience, please read the originial post: here
